View multiple monitors on different screens
You can pop out remote monitors to view each one on a separate screen, providing the capability to project two customer monitors on two technician monitors simultaneously. This enhancement is designed to increase visibility for technicians to make remote support more efficient. Learn more.
Audio recording
Similar to the Remote Audio feature that allows technicians to listen to audio through customers' remote devices, we have now introduced audio recording alongside session recording. This enhancement enables technicians to access the audio recording post session to provide more comprehensive support by diagnosing sound-related issues, troubleshooting audio configurations, and delivering step-by-step instructions.
Technician survey
The Technician Survey feature enables technicians to share their feedback, helping to enhance the quality of remote services. After completing a remote session, technicians are prompted to fill out a survey form, offering insights into their remote assistance experience. These responses can be compiled into survey reports for in-depth analysis.
Customer survey
The Customer Survey feature allows customers to provide feedback on their remote sessions. After each session, they will be prompted to complete either a customized or third-party survey. This feedback offers valuable insights into users' experiences. Their responses can also be compiled into reports for further analysis.
Event notification
Notifications provide real-time updates to keep technicians informed about new activities. You can choose your preferred notification mode, such as desktop, email, or both. This ensures users stay aware of important events and can take necessary actions promptly.