File Manager for Windows, Mac & Linux
The File Manager allows technicians to access and manage files efficiently on a remote device during a remote support session or even without connecting to an unattended device. It helps organize files on the remote device and enables seamless file transfer between the technician's device and the remote customer's device.

Cobrowse browser extension
Share any browser tab instantly with the Cobrowse browser extension, beyond script-embedded pages. The Cobrowse browser extension is currently compatible with Chrome and Firefox, and support for additional browsers is on the horizon. 

Diagnostic tools enabled in Mac agent for Remote Support

The Mac agent now includes built-in diagnostic features that allow technicians to access critical system information during a remote session, just like on Windows. The following tools are available in the in-session viewer console when connected with a Mac agent: Command Prompt and Task Manager.

HEVC (h265) encoding for video streaming enhancement (MAC)

HEVC (High Efficiency Video Coding), also known as H.265, is an advanced video compression standard designed to deliver higher video quality, better compression efficiency and reduced bandwidth consumption.