Advanced session audit for Windows
This feature allows technicians to customize session auditing processes to match their organization’s needs. They can choose specific events to log in the audit report to meet the organization's security and compliance requirements and ensure efficient event monitoring. Learn more.
Service queue support in Android Customer App SDK
Organizations using the custom SDK can also enable a self-service portal for their Android mobile application.
Unattended Remote Support sessions notes for Android App
Session notes that are already available in the web app are now being synced to the mobile application. This feature enhances auditing and makes notes available for future reference, which can be edited and downloaded when needed.