Zoho Assist: Important Security Upgrade Notice

Zoho Assist: Important Security Upgrade Notice

Dear Customers,

We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.

This upgrade will happen automatically and won't require any specific changes on your end. However, to ensure seamless usage of Zoho Assist, please update your devices to the latest version of the Zoho Assist Unattended Agent. If your device is running these versions mentioned here or below, please contact our support team before 31st of July 2024 for assistance with updating your devices.


Windows Agent Version: 111.0.3.275

Windows Service Version: 1.0.0.223

MacOS Agent Version: 3.55.0

MacOS Service Version: 3.39.0

Linux Agent Version: 3.6.0.9

iOS Customer App Version: 1.4.5

iOS Technician App Version: 3.1.7

Android Customer App Version: 1.37

Android Technician App Version: 3.21.1

You can use this help document to learn on how to check your Zoho Assist Unattended Agent version. Help doc link:  https://www.zoho.com/assist/help/general-features/check-agent-version.html

We understand that changes can sometimes be inconvenient, but we believe this upgrade will enhance your experience and security with Zoho Assist. Thank you for your understanding and continued support. If you have any questions or need assistance, please reach out to our customer support team at support@zohoassist.com.

 

Best regards,

Zoho Assist Team



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                                                            At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.

                                                          • End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13

                                                            Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.

                                                          • Zoho Assist: Important Security Upgrade Notice

                                                            Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.

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