Zoho Assist: Important Security Upgrade Notice
Dear Customers,
We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.
This upgrade will happen automatically and won't require any specific changes on your end. However, to ensure seamless usage of Zoho Assist, please update your devices to the latest version of the Zoho Assist Unattended Agent. If your device is running these versions mentioned here or below, please contact our support team before 31st of July 2024 for assistance with updating your devices.
Windows Agent Version: 111.0.3.275
Windows Service Version: 1.0.0.223
MacOS Agent Version: 3.55.0
MacOS Service Version: 3.39.0
Linux Agent Version: 3.6.0.9
iOS Customer App Version: 1.4.5
iOS Technician App Version: 3.1.7
Android Customer App Version: 1.37
Android Technician App Version: 3.21.1
You can use this help document to learn on how to check your Zoho Assist Unattended Agent version. Help doc link: https://www.zoho.com/assist/help/general-features/check-agent-version.html
We understand that changes can sometimes be inconvenient, but we believe this upgrade will enhance your experience and security with Zoho Assist. Thank you for your understanding and continued support. If you have any questions or need assistance, please reach out to our customer support team at support@zohoassist.com.
Best regards,
Zoho Assist Team
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End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
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