Zoho Assist: Important Security Upgrade Notice

Zoho Assist: Important Security Upgrade Notice

Dear Customers,

We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.

This upgrade will happen automatically and won't require any specific changes on your end. However, to ensure seamless usage of Zoho Assist, please update your devices to the latest version of the Zoho Assist Unattended Agent. If your device is running these versions mentioned here or below, please contact our support team before 31st of July 2024 for assistance with updating your devices.


Windows Agent Version: 111.0.3.275

Windows Service Version: 1.0.0.223

MacOS Agent Version: 3.55.0

MacOS Service Version: 3.39.0

Linux Agent Version: 3.6.0.9

iOS Customer App Version: 1.4.5

iOS Technician App Version: 3.1.7

Android Customer App Version: 1.37

Android Technician App Version: 3.21.1

You can use this help document to learn on how to check your Zoho Assist Unattended Agent version. Help doc link:  https://www.zoho.com/assist/help/general-features/check-agent-version.html

We understand that changes can sometimes be inconvenient, but we believe this upgrade will enhance your experience and security with Zoho Assist. Thank you for your understanding and continued support. If you have any questions or need assistance, please reach out to our customer support team at support@zohoassist.com.

 

Best regards,

Zoho Assist Team



    Access your files securely from anywhere



                  Zoho Developer Community




                                          • Desk Community Learning Series


                                          • Digest


                                          • Functions


                                          • Meetups


                                          • Kbase


                                          • Resources


                                          • Glossary


                                          • Desk Marketplace


                                          • MVP Corner


                                          • Word of the Day


                                          • Ask the Experts



                                                    • Sticky Posts

                                                    • End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13

                                                      Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.
                                                    • Zoho Assist: Important Security Upgrade Notice

                                                      Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.
                                                    • TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist

                                                      As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why
                                                    • Release Notes: Version 1.82, February 2015

                                                      New Chrome Extension: Start a Session quickly! Recently, we have released a  Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console
                                                    • Release Notes: Version 1.1205, May 2012

                                                      This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in


                                                    Manage your brands on social media



                                                          Zoho TeamInbox Resources



                                                              Zoho CRM Plus Resources

                                                                Zoho Books Resources


                                                                  Zoho Subscriptions Resources

                                                                    Zoho Projects Resources


                                                                      Zoho Sprints Resources


                                                                        Qntrl Resources


                                                                          Zoho Creator Resources



                                                                              Zoho CRM Resources

                                                                              • CRM Community Learning Series

                                                                                CRM Community Learning Series


                                                                              • Kaizen

                                                                                Kaizen

                                                                              • Functions

                                                                                Functions

                                                                              • Meetups

                                                                                Meetups

                                                                              • Kbase

                                                                                Kbase

                                                                              • Resources

                                                                                Resources

                                                                              • Digest

                                                                                Digest

                                                                              • CRM Marketplace

                                                                                CRM Marketplace

                                                                              • MVP Corner

                                                                                MVP Corner





                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now


                                                                                    Zoho Show Resources


                                                                                      Zoho Writer Writer

                                                                                      Get Started. Write Away!

                                                                                      Writer is a powerful online word processor, designed for collaborative work.

                                                                                        Zoho CRM コンテンツ








                                                                                          Nederlandse Hulpbronnen


                                                                                              ご検討中の方




                                                                                                    • Recent Topics

                                                                                                    • Recurring Events Not Appearing in "My Events" and therefore not syncing with Google Apps

                                                                                                      We use the Google Sync functionality for our events, and it appears to have been working fine except: I've created a set of recurring events that I noticed were missing from my Google Apps calendar. Upon further research, it appears this is occurring
                                                                                                    • Global Search Custom Field

                                                                                                      I need to be able to search a custom field within a lookup field (see attached screenshot). The custom field will not glean any results
                                                                                                    • Ask the Experts 18: Supercharge Self-Service: Simplify Support, Empower Customers!

                                                                                                      Welcome to the Ask the Experts Session 18 focusing on Zoho Desk’s Self-Service features! With the AI buzzing around like busy bees, ever thought of how you can incorporate AI into Self service? Explore how Zoho Desk's Help Center, Knowledge Base (KB),
                                                                                                    • Unparsable Date when hour side is 02

                                                                                                      So this is a crazy error I am getting. I got this one 1-2 years ago as well, and specifically added conditional clauses to workaround that. But now I would like to create a topic and see if anyone else is getting this error. Here is how it goes: We have
                                                                                                    • comment dedicated to specific cell?

                                                                                                      We have built a sheet for a customer, in which they can add comments to specific cells. However, when we filter the sheet it seems that the comment does not stick to the content of a cell, but the cell itself. Resulting in us not knowing to what the client
                                                                                                    • An update to improve email delivery | Email Authentication & Relay

                                                                                                      Dear Zoho Recruit Community, We hope this message finds you well. This post is to inform you about an important update regarding the authentication of all email domains in your Zoho Recruit account. Effective 31st March 2025, emails sent using email addresses
                                                                                                    • Can't add company logo and favicon as a superadmin

                                                                                                      I am logged in as the superadmin but can't add company logo and favicon - the fields are greyed out. Any idea as to what the problem could be?
                                                                                                    • Public links for WorkDrive files

                                                                                                      Our company is considering building an app with Creator that allows one to upload files into the WorkDrive through a Creator form, simultaneously collecting information for a content database in Creator. Ideally, we'd like to centralise the entire workflow
                                                                                                    • Creator to WorkDrive workflow | Missing "Upload file" WorkDrive action in Flow or not?

                                                                                                      I am trying to build a Creator app with a form through which files can be uploaded to WorkDrive and simultaneously added to a Creator database. As far as I understood, automating this Creator-WorkDrive workflow can best be done with Flow, offering greater
                                                                                                    • How can I edit the Picklist History?

                                                                                                      I was working with some custom functions in CRM that inadvertently triggered unwanted changes in a picklist history for the Accounts module. It is absolutely essential for the business that I roll these changes in the subform back because they throw off
                                                                                                    • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

                                                                                                      Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
                                                                                                    • how to send recurring estimates instead of recurring invoices

                                                                                                      Hello, Is it possible to use the recurring invoice functionality to send recurring estimate to our customers ? We first need to send them an invoice in order to receive their purchase order and then send them the invoice with their purchase order number
                                                                                                    • Petty cash discrepancy

                                                                                                      How do I record a petty cash discrepancy? We had money go missing and need to document that in the books, but I'm not sure how to put that in. It's not an expense, just a loss of cash.
                                                                                                    • Alternative / optional Position

                                                                                                      How do you create an alternative position or an optional position (article) in offers?
                                                                                                    • Option to copy/duplicate Custom Ticket views

                                                                                                      Hi Team, Hope you're all well. I was wondering if you would consider a feature on Custom Ticket views: The option to copy or duplicate an existing custom ticket view It would help tremendously for views with a lot of criteria that could be reused multiple
                                                                                                    • Hundreds of folders or tags (for each client): best practices?

                                                                                                      I'm preparing to switch from Gmail Workspace where each of my clients has their own label, assigned automatically after I manually set it up when someone becomes a customer. I know that those labels can be converted into folders in Zoho Mail, resulting
                                                                                                    • Announcing new features in Trident for macOS (v.1.6.0)

                                                                                                      Hello everyone! Trident for macOS (v.1.6.0) is here with new features to elevate your workplace communication and productivity. Let's take a quick look at them. Create filters from emails . In addition to creating email filters from Mail Settings, you
                                                                                                    • Changing Color Theme of Guided Conversations

                                                                                                      Hello, We have recently added Guided Conversations to one of our websites, but I am wondering if there is a way to customize the color scheme so it matches the appearance of the website? Thank you in advance!
                                                                                                    • How do I add new line and format text in zoho desk ticket?

                                                                                                      I am generating a ticket via API and looking to update "description" field of ticket whenever I need. Is there a document where I can find supported formatting for description field on a ticket.  I need to find: Adding a new line and adding bold text,
                                                                                                    • Using Snippets in Comments

                                                                                                      One of our Agents asked about using snippets in comments. We don't see this as an option at this time, only in reply mode. Is there a way to enable this?
                                                                                                    • zet pack not working

                                                                                                      We are using the zet pack command to package our Zoho extension. However, after running the command, the extension gets packed, but the resulting package is empty. We've attached a screenshot for reference. Could you please assist us with resolving this
                                                                                                    • How to configure Choice-based Field Rules??

                                                                                                      I have multiple choice, drop down and subform in what i created. However, I can't configure the choice based rules. There's no button link for that. Please help https://forms.zohopublic.com/specialevents1/form/IslandKidsConference2025/formperma/ZCXs
                                                                                                    • Custom module system name

                                                                                                      Is there a way to define custom module system name? Currently it's something like `CustomModuleX` This is different to API name or display name.
                                                                                                    • Line formatting in data coming from Zoho Flow

                                                                                                      I have a flow that creates a zoho desk ticket. The text is not formatted with line breaks once it arrives at Zoho Desk. How do I force line breaks?
                                                                                                    • There is no opton to download the Active User list in Zoho CRM Of users

                                                                                                      There is no opton to download the Active User list in Zoho CRM of Users
                                                                                                    • Session recording PageSense Blank Layers using Canvas

                                                                                                      Hello, We have implemented page sense in our SaaS platform and there are key elements on the pages that are not being show in the recordings. For example, the lower section is a map canvas using webgl and the upper section is a timeline style canvas.
                                                                                                    • Help with Tickets Endpoint

                                                                                                      Hello Team, I am using the ticket lookup endpoint to retrieve the list of tickets associated with a particular account. GET https://desk.zoho.eu/api/v1/accounts/{accountID}/tickets I want to know if there is a way to filter the tickets to retrieve only
                                                                                                    • Why is my deluge code not executing properly? (New and learning deluge)

                                                                                                      I'm trying to update a sales order number through deluge for an automation I'm trying to build. What is wrong with it? /* replacing SO with SOR for sales order pre-fix */ SO = salesorder.get("salesorder_number"); replace = SO.replaceFirst("SO","SOR");
                                                                                                    • merge the Multiple POs to single PO if Vendor of PO"s --in Zoho Inventory

                                                                                                      HI Merge the Multiple POs to single PO if Vendor of PO"s are Same ----in Zoho inventory Please provide any work around to achive this .
                                                                                                    • Flow based on New Deal - layout field problems

                                                                                                      Hi. I've built a Flow to create a Deal-specific folder within WorkDrive. It works except for referencing the Deal's layout.  In my Zoho CRM, there are two types of Deals (separated by layout).  For my Flow: Trigger on New Deal Then, I call 'Fetch module entry' as I am trying to grab the Deal's layout. As I process through my logic, I have a Decision based upon the Deal's layout. However, within the 'Fetch module entry', I had to specify the Deal's layout so all Deals added (no matter their actual
                                                                                                    • CRM

                                                                                                      I have a portal set up where a contact can see other contacts within an account automatically. When a contact in the portal enters a deal, how do I make sure that deal is assigned to the account so other contacts in the account can see the deal was generated?
                                                                                                    • A fresh interface and functionality improvements for Zoho CRM's data sharing settings

                                                                                                      Data sharing is essential for maintaining proper access controls in your CRM. Whether you're setting default permissions or defining custom sharing rules, these settings determine how records are shared among users, roles, and groups. Previously, navigating
                                                                                                    • field is not saving on lead

                                                                                                      Hi, Not sure what i changed but on edit in a lead, i am inputting details and its not saving. just highlights it in yellow with no error message.
                                                                                                    • Zoho AI Translate – No Support for Hebrew?

                                                                                                      I want to use Zoho AI Translate, but I see that it does not support Hebrew. Since Zoho supports multiple languages, I was hoping this function would also work with Hebrew. Is there any plan to add Hebrew support in the near future? Or is there an alternative
                                                                                                    • Based onthe multipick list value want to Show in the pick list field

                                                                                                      Based onthe multipick list value want to Show in the Single pick list field Database Region is multipick list if it contain Saudi and UAE then region pick list want to show Saudi and UAE Database Region is multipick list if it contain Saudi then region
                                                                                                    • How can I view Help Center articles in 'Sandbox' mode?

                                                                                                      I have published some help center articles but when I try to preview the knowledge base page, it says 'We have no content to display'.
                                                                                                    • How Do I Refund a Customer Directly to Their Credit Card?

                                                                                                      Hi, I use books to auto-charge my customers credit card. But when I create a credit note there doesn't seem to be a way to directly refund the amount back to their credit card. Is the only way to refund a credit note by doing it "offline" - or manually-
                                                                                                    • Mass Update Doesn't Trigger Workflow

                                                                                                      Hello there, I made a workflow in Zoho Desk, and its related to Ticket module, when I update the field workflow triggers, but the problem is when I update the field in Tickets module List View (Mass Update) the workflow isn't triggering. If I can't trigger
                                                                                                    • Rejected Accounts still listed for Deal

                                                                                                      Hello guys I have a approval process thats validate the Accounts in CRM The issue is even when a account is rejected you can open a deal with it It's not supposed to appear in the lookup field or the approval process become pointless Can you guys help
                                                                                                    • Announcing new features in Trident for macOS (v.1.14.0)

                                                                                                      Hello everyone! Trident for macOS (v.1.14.0) is here with interesting features and enhancements to elevate your workplace communication. Let's take a quick look at them. Collaborate over audio and video meetings. You can now communicate with your team
                                                                                                    • Next Page