Zoho Assist Mouse/Cursor not showing on video

Zoho Assist Mouse/Cursor not showing on video

Good morning,

When I am using Zoho Assist and remote accessing a customer's computer, and recording our session, the cursor of the customer mouse does not appear on the video so I cannot see where he is clicking. 
Is there a setting or a way to fix this?

Thank you

            Zoho Marketing Automation
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                    • Please read this before making a post!

                      Hello all Welcome to Zoho Assist forums. Zoho Assist is the remote support and remote access software from Zoho.  The sub-forums, 'General', 'Instant Remote Support' and 'Unattended Remote Access' that are listed in this forum are only for queries related to Zoho Assist. If you're looking for assistance or support on any other zoho products such as Zoho Mail, Zoho CRM etc., kindly check for the relevant product forum at https://help.zoho.com/portal/en/community/ Thanks in advance. Looking forward

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