Zoho Bookings - Improvements and Updates, Dec 2019

Zoho Bookings - Improvements and Updates, Dec 2019

A recap of the product:

Zoho Bookings is a scheduling app to get appointments booked, classes filled and monetize assets. The distinctive features are
  • The centralized dashboard that gives a calendar view of all appointments for the staff and the resources
  • Syncing of more than one calendar of a staff/a resource to provide a near-zero overlap of personal and business appointments
  • Auto-generated, customizable Booking Page for businesses without a website. Embed code and domain mapping features for those with a website
  • A Plug-in which adds/fetches customer information into/from Zoho CRM
  • Improvements made to Zoho Bookings in the previous months based on your feedback
  • Instant sync with Google Calendar and Zoho CRM Calendar. Earlier, there were cases where our customers got booked again for the same slot while the sync was happening.
Improvements related to Calendar Dashboard
  • Users can keep their choice of the calendar dashboard view: day/week/month. Bookings will remember the last view that the user had and reload it when the user re-opens it.
  • Know who the appointment is with and what service has been chosen on the centralized dashboard itself removing the need to visit appointment summary.

CRM Integration
  • Improved integration with contacts module of Zoho CRM. The CRM contacts will appear as suggestions when the staff need to make an appointment for one of the customers.

Improvements to Appointment Summary
  • Use the custom fields feature in the appointment booking form to get more context and see that in the appointment summary. Qualify new appointments and approach customers knowing what they are expecting from it.

  • Added the Notes field: Users can make a note for them or for their colleagues about the appointment. Know how to prepare for the appointment or what the customer shared during the appointment or a cancellation or a reschedule.

Thanks to all our customers for providing consistent feedback that helps us grow both in terms or revenue our capabilities. Wish you all a happy Christmas and a wonderful new year.

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