Zoho books API limit reduced without intimation
Hi
We had increased our zoho books api limit after sending a request to you. I had to updated a few 100 customer payment transactions through API and suddenly we started getting the API limit exceeded error msg. This is not possible as we have not even crossed the default limit for the day. The API report page is showing our limit as 1100!!! Why was the limit reduced! Why wasnt even an email sent?! ALl our transactions are failing. We will have to sit and manually update hundreds of transactions now.
I sent an email a couple of hours ago, I usually get a reply only after 2 days. I tried calling the GST help line and left a voice message. Even they havent replied back. If you dont plan to support your product please let us know as our business is suffering. This is not the first time that this is happening. We had a big fiasco with GST as well where there was no intimation about API changes.
If it is a question of money we are willing to pay more. Please help!!!
Avinash