I understand that everyone's needs are different according to the type of business & the expectations of the user. I also understand that the developers rely heavily on customer feedback to continually improve the offering. However, I have noticed the occasional aggressive forum post which borders on abuse. Come on now, Zoho Books offers an ample period before subscribing for the customer to evaluate the product so why the shock when something doesn't work just how we want it to?

My own business is somewhat related to IT so maybe I have a better understanding of what is involved in developing a product like Zoho Books so let me assure those who are demanding instant results that this is not how things work.

It's also worth reminding users that there are few providers of bookkeeping services who would offer support without expecting additional fees. The kind of support questions I sometimes see are normally the kind of questions I would expect to be directed to your accountant such as how do I post this or how do I do this journal? Remember, the support team are not a replacement for a solid understanding of double entry bookkeeping nor are they mentors.

It is impossible for a professional support team to air their views as I have done & we shouldn't abuse their disadvantage.

This post is ostensibly a message from me to the team that what they are doing is appreciated. I guess not everyone is blessed with tact & sensitivity & that different cultures express themselves in different ways but we should remember to be as decent as we can on the forums.