Important: Zoho Campaigns updates on features and functions

Important: Zoho Campaigns updates on features and functions

Note: Based on our users' and partners' feedback for the below post, we have reverted all the changes mentioned here. We sincerely apologize for any inconvenience caused. Please read this post to understand our goal behind these changes and what's our way forward. 

Hi everyone! We hope you are all fine. For a while now, we at Zoho Campaigns have been considering shaping the product solely into an email marketing platform. So, we'd like to notify you that we're discontinuing a few features in Zoho Campaigns while retaining the features that will make our customers' journeys more effective. We have decided to make the updates as we believe that the alternatives available will eliminate redundancy in usability.

Discontinuation doesn't always equate to drawbacks—it also means moving towards achieving something good. Along these lines, by removing a few features and focusing only on the most relevant ones, we believe we're providing you with the most efficient version of Zoho Campaigns yet.

We realize that all these updates might cause you to have a few questions, but don't worry—our support team is here to answer them. We've also curated a Frequently Asked Questions page that will address many of your questions regarding the updates.


Features that are being removed

Automation
  • Automation Autoresponders except the Date-field autoresponder
  • Reminder loop
  • Send SMS
  • Send Survey
  • End-of-Workflow actions
  • Three-way condition
  • Move to end of workflow
Campaigns
  • Social Campaigns
  • SMS Campaigns
Email Campaigns
  • Chain Campaign
  • Child Campaign
  • Send to other list
Advanced Campaigns
  • Form Campaign
  • Coupon Campaign
Content Approval

Export Policy

Reports

Integrations
  • Google Contacts
  • MS 365 Contacts
  • PayPal
  • Unbounce
  • All SMS integrations
  • Social integrations (Facebook, Twitter, LinkedIn, Tumbler)

Details of Zoho Campaigns' changes

Automation

Automation aims to increase the efficiency of tasks, thus we have stopped a few features in workflows and a few types of autoresponders. We've done this to eliminate redundancy.

Autoresponders

Autoresponder types
  • Signup-based
  • Closed group
  • Calendar
  • Email action
  • Smart series
  • Cyclic
We're discontinuing the above autoresponders from April 20, 2021 because you can achieve similar objectives using Workflows. With the exception of the Date-field autoresponder, you won't be able to create or launch any new autoresponder-based activity after the above mentioned date

However, you will be able to run the live autoresponders and view their reports till June 30, 2021.

Workflow

  • Reminder loop
  • Send SMS
  • Send survey
  • End-of-workflow actions
  • Three-way condition
  • Move to end of workflow
We're stopping the above workflow components on March 24, 2021, so you will not be able create workflows using these components after that date. However, you can still view and edit your currently activated workflows containing these components till then. After this date, you will not be able to view any reports related to these components.

Campaigns

Social Campaigns

You won't be able to create social campaigns from April 20, 2021. You will be able to run and edit your existing active campaigns and check reports related to all your social campaigns till then. After this, none of these functionalities will be available to perform. However, you can manually share the email campaigns on your social media wall or use the public URL that we will generate for you.
If you want to continue using Social Campaigns, you can opt for Zoho Social, our platform specifically designed for social media.

SMS Campaigns

You will not be able to create new SMS campaigns after June 30, 2021. All your currently active SMS campaigns will be supported in Zoho Campaigns till then. You can edit existing campaigns and view reports associated to SMS campaigns only till June 30, 2021.

We've stopped this service to make Zoho Campaigns a more efficient singular marketing platform. If you are user of SMS campaigns in Zoho Campaigns, we advise that you shift to our multi-channel marketing platform, Zoho MarketingHub, which helps you do end-to-end marketing for your business.

Our team will help you effortlessly migrate all your data to Zoho MarketingHub, so there's no need to worry about this transition. We'd like to assure you that all the features supported in Zoho Campaigns will be supported in Zoho MarketingHub as well.

The following features (Email Campaigns and Advanced Campaigns) will not be supported in Zoho Campaigns from March 24, 2021. We are stopping these features as they were a little redundant and confusing for our users. We have included alternatives for each one below.

Email Campaigns

Chain Campaign and Child Campaign

Chain campaigns and child campaigns allowed you to send follow-up emails to contacts based on their engagement patterns. However, from March 24, 2021, you will not be able to create new chain and child campaigns. Your existing campaigns will be supported till June 30, 2021, and up to this date you will also be able to view reports associated to both chain and child campaigns.

While these two features will be stopped in Zoho Campaigns from June 30, 2021, you can continue achieving behavior-based engagement by using our workflows feature.

Send to other list

You previously opted for "Send to other lists" when you wanted to send the same campaign to different lists over and over. Since you can achieve this by cloning your campaigns and sending them to the other lists, we've decided to stop this feature from March 24, 2021.

Advanced Campaigns

Form Campaign

Creation of form campaigns will be stopped after March 24, 2021. In the future, you can directly add your signup forms to your email campaigns. The removal of form campaigns will eliminate redundancy from Zoho Campaigns and simplify organic list building.

Coupon Campaign

We are currently reworking this feature so you won't be able to create any new coupon campaigns after March 24, 2021. However, we'll relaunch the feature soon for you to experience better email marketing.

We know that coupon campaigns are aimed at increasing engagement among email recipients. They can be the perfect incentives while sending out an ecommerce campaign. So, we are not discontinuing this feature but instead simply making it better for your email marketing experience.

P.S. Going forward, you will not be able to create any campaigns using these features. However, the email campaigns that have these features associated will continue to run until June 30, 2021.

Content Approval

We are reworking our content approval feature, so it won't be available in Zoho Campaigns from April 24, 2021. However we will relaunch it soon so that you can seamlessly create engaging email content for your subscribers.

Export Policy

This new update will allow you to configure export policy every time you export leads as opposed to the old method where you needed to do this at the organizational level.

Reports

Google Analytics

We're planning to rework this integration and relaunch it in the future. However, you'll be able to view these reports till June 30, 2021.

SMS campaign-based report

Since we are aiming to shape Zoho Campaigns solely as an email marketing platform, we won't be providing service related to SMS campaigns after June 30, 2021. You will still be able to view these reports till then.

Integrations

  • Google Contacts
  • MS 365 Contacts
  • PayPal
  • Unbounce                                                                                                                                                                                               
The above integrations will be discontinued from March 24, 2021. If you've already set up any of these integrations, you can continue to use them till June 30, 2021. 
  • All SMS integrations - All SMS integrations will be discontinued from June 30, 2021
  • Social integrations (Facebook, Twitter, Linkedin, Tumblr)- You won't be able to integrate with social platforms from APRIL 20, 2021. However, you can see your previous campaigns reports until June 30, 2021.        
Check out our Frequently Asked Questions to learn more 

What's the way forward?

We can understand you might have a lot of doubts regarding these updates, so we ask that you check out our Frequently Asked Questions, which will have all the necessary answers related to the updates.

If you have any questions related to pricing and data migration, feel free to contact our support team. We're always there to help you have the best Zoho Campaigns experience.



    Access your files securely from anywhere







                          Zoho Developer Community






                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts



                                                          • Sticky Posts

                                                          • Tip of the week 03 - Sending emails in batches

                                                            Today's marketers not only want their email marketing to be efficient, but also smart. For an email campaign, you may think you have all the essential elements for lead conversion—a big mailing list, an attractive template design, and the most-engaging message content, but after hitting the ‘send’ button, you may not get the expected conversions. Wondering why? Here’s one of the major reasons. Many marketers miss out on sending the email campaign the right way. Did you know that you should not be
                                                          • Tip of the week 04 - Know about your recipients' 'prime open time.'

                                                            In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It's
                                                          • Zoho Campaigns Expert Diaries on SoundCloud, Spotify, Apple Podcasts, and YouTube

                                                            Hi email champs,  As email marketers, we find great lessons in each other's works—be it the subject lines that worked good, the design that was received well, or the CTA that had the maximum clicks. Email marketing encompasses a wide variety of topics spanning everything from creation and design to development and deliverability.  Here's when we from the Zoho Campaigns team found the need to build an email marketing community comprising of seasoned marketers and email geeks who can help each other
                                                          • Email Deliverability Tip #3: Seal the deal with the preheader

                                                            In the last post, we learned about the subject line. Today we'll be learning about the preheader. A preheader is the short text that follows the subject line in an email. The preheader is designed to hint at what your email message is all about. A good preheader should act as a second subject line and convince your contacts to open the email. Now, let's learn the best way to craft a preheader. Your subject line and preheader should work together and accurately convey the gist of your email. Keep
                                                          • Tip of the week 15 - Add subscription-preferences option. Drive more engagement.

                                                            If crafting content for emails, getting creatives done, and running email campaigns is your love, then unsubscribes are the heartbreakers.  You can save your emails from being unsubscribed/trashed by adding a proper subscription-preferences option in your emails (works best at the time of signup). Giving subscribers the option to choose what they want to receive from you and decide how often (frequency of the emails) your emails should hit their inboxes will increase the reach of your campaigns manifolds. 


                                                          Manage your brands on social media



                                                                Zoho TeamInbox Resources



                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources


                                                                                            Zoho Writer Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ




                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方




                                                                                                          • Recent Topics

                                                                                                          • Zoho Books - France

                                                                                                            L’équipe de Zoho France reçoit régulièrement des questions sur la conformité de ses applications de finances (Zoho Books/ Zoho Invoice) pour le marché français. Voici quelques points pour clarifier la question : Zoho Books est un logiciel de comptabilité
                                                                                                          • Using Zoho Flow to create sales orders from won deal in Zoho CRM

                                                                                                            Hi there, We are using Zoho Flow to create sales orders automatically when a deal is won in Zoho CRM. However, the sales order requires "Product Details" to be passed in "jsonobject", and is resulting in this error: Zoho CRM says "Invalid input for invalid
                                                                                                          • Is Zoho Sheet available for Linux ?

                                                                                                            Is Zoho Sheet available for Linux ?
                                                                                                          • how to disable staff selection Zoho Booking integrated to SalesIQ?

                                                                                                            currently there is only one Consultant in my Zoho Bookings like this I integrate Zoho Bookings into Zoho SalesIQ to create a chatbot. Unfortunately, even though I only have one consultant for a consultation, the user have to pick the consultant. It will
                                                                                                          • Zoho Bookings No Sync with Outlook

                                                                                                            Zoho Bookings appointments are showing on my Outlook Calendar but Outlook events are not showing on Zoho Bookings. How do I fix this?
                                                                                                          • End Date in Zoho Bookings

                                                                                                            When I give my appointments a 30 minutes time I would expect the software not to even show the End Time.  But it actually makes the user pick an End Time.  Did I just miss a setting?  
                                                                                                          • Custom confirmation message

                                                                                                            How can I change the message that users see after they submit the booking form? I have to confirm some details before their appointment is officially "confirmed", so I want to change it where it doesn't say their appointment is "confirmed" but rather
                                                                                                          • Issue showing too many consultations in my workspace link.

                                                                                                            Hi Team, I’ve set up two Workspaces to track meetings from different sources. So far, this has been working well, and the two Workspaces are differentiated without any issues. However, when I navigate to Consultations and share the link to my personal
                                                                                                          • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

                                                                                                            The address field will be available exclusively for IN DC users. We'll keep you updated on the DC-specific rollout soon. It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition. Managing addresses
                                                                                                          • Recurring Supervisor Rule Reminders for Open/In-Progress Tickets

                                                                                                            Hello Zoho Support Team, I would like to suggest a potential improvement regarding reminders for tickets and activities in Zoho Desk. Currently, it is possible to set reminders only once. In the Supervisor Rules section, it is possible to configure reminders
                                                                                                          • Improved RingCentral Integration

                                                                                                            We’d like to request an enhancement to the current RingCentral integration with Zoho. RingCentral now automatically generates call transcripts and AI-based call summaries (AI Notes) for each call, which are extremely helpful for support and sales teams.
                                                                                                          • Deluge sendmail in Zoho Desk schedule can't send email from a verified email address

                                                                                                            I am trying to add a scheduled action with ZDesk using a Deluge function that sends a weekly email to specific ticket client contacts I've already verified the email address for use in ZDesk, but sendmail won't allow it in its "from:" clause. I've attached
                                                                                                          • Zoho Learn & Zoho Connect

                                                                                                            Hi, Is there a way to sync the knowledge base we have in Zoho Learn with the manuals section is Zoho Connect? Thanks,
                                                                                                          • Addin Support in Zoho Sheet

                                                                                                            Is there any addin support available in zoho sheet as like google marketplace to enhance productivity by connecting with other apps, providing AI data analysis, streamlining business processes, and more?
                                                                                                          • Allow syncing Activities from other applications

                                                                                                            Marketing Automation could be a much more powerful platform if you were able to sync activities into the platform (e.g. purchase, donation, etc) outside of a user doing something on your website. I'd love it if you could sync Custom CRM Modules as activities,
                                                                                                          • Changing Corporate Structure - How Best to Adapt Current and Future Zoho Instances

                                                                                                            My current company is Company A LLC with a dba ("doing business as" - essentially an alias) Product Name B. Basically, Company A is the legal entity and Product Name B is what customers see, but it's all one business right now. We currently have a Zoho
                                                                                                          • how to add subform over sigma in the CRM

                                                                                                            my new module don't have any subform available any way to add this from sigma or from the crm
                                                                                                          • {"errors":[{"id":"500","title":"Servlet execution threw an exception"}]}

                                                                                                            Here's the call to move a file to trash. The resource_id is accurate and the file is present. header = Map(); header.put("Accept","application/vnd.api+json"); data = Map(); data_param1 = Map(); att_param1 = Map(); att_param1.put("status",51); data_param1.put("attributes",att_param1);
                                                                                                          • How to Install Zoho Workdrive Desktop Sync for Ubuntu?

                                                                                                            Hi. I am newbie to Linux / Ubuntu. I downloaded a tar.gz file from Workdrive for installing the Workdrive Desktop Sync tool. Can someone give me step by step guide on how to install this on Ubuntu? I am using Ubuntu 19.04. Regards Senthil
                                                                                                          • Integración Books para cumplir la ley Crea y Crece y Ley Antifraude (VeriFactu)

                                                                                                            Hola: En principio, en julio de 2025, entra en vigor la ley Crea y Crece y Ley Antifraude (VeriFactu). ¿Sabéis si Zoho va a cumplir con la ley para cumplir con la facturación electrónica conectada a Hacienda? Gracias
                                                                                                          • How to upload own video?

                                                                                                            How can you upload your own video on your zoho website? I do not want to use another host, but i want to insert my own files. how can i do this?
                                                                                                          • Support new line in CRM Multiline text field display in Zoho Deluge

                                                                                                            Hi brainstrust, We have a Zoho CRM field which is a Muti Line (Small) field. It has data in it that has a carriage return after each line: When I pull that data in via Deluge, it displays as: I'm hoping a way I can change it from: Freehand : ENABLED Chenille
                                                                                                          • A couple of minor enhancements to Workflows

                                                                                                            Last updated on September 17, 2024: These enhancements were initially available for early access, and we've now enabled them for all users. We are elated to announce a couple of enhancements to custom functions in our Workflows! Say hello to: "Source"
                                                                                                          • Announcing new features in Trident for Windows (v.1.32.5.0)

                                                                                                            Hello Community! Trident for Windows just got better! This update includes new features designed to improve and simplify email and calendar management—and it includes a feature you’ve been waiting for. Let’s dive into what’s new! Save emails in EML or
                                                                                                          • How to render either thumbnail_url or preview_url or preview_data_url

                                                                                                            I get 401 Unauthorised when using these urls in the <img> tag src attribute. Guide me on how to use them!
                                                                                                          • Zoho CRM Calendar | Custom Buttons

                                                                                                            I'm working with my sales team to make our scheduling process easier for our team. We primary rely on Zoho CRM calendar to organize our events for our sales team. I was wondering if there is a way to add custom button in the Calendar view on events/meeting
                                                                                                          • Option to Empty Entire Mailbox or Folder in Zoho Mail

                                                                                                            Hello Zoho Mail Team, How are you? We would like to request an enhancement to Zoho Mail that would allow administrators and users to quickly clear out entire folders or mailboxes, including shared mailboxes. Current Limitation: At present, Zoho Mail only
                                                                                                          • Default Sorting on Related Lists

                                                                                                            Is it possible to set the default sorting options on the related lists. For example on the Contact Details view I have related lists for activities, emails, products cases, notes etc... currently: Activities 'created date' newest first Emails - 'created
                                                                                                          • Directly Edit, Filter, and Sort Subforms on the Details Page

                                                                                                            Hello everyone, As you know, subforms allow you to associate multiple line items with a single record, greatly enhancing your data organization. For example, a sales order subform neatly lists all products, their quantities, amounts, and other relevant
                                                                                                          • Create custom rollup summary fields in Zoho CRM

                                                                                                            Hello everyone, In Zoho CRM, rollup summary fields have been essential tools for summarizing data across related records and enabling users to gain quick insights without having to jump across modules. Previously, only predefined summary functions were
                                                                                                          • Create static subforms in Zoho CRM: streamline data entry with pre-defined values

                                                                                                            Last modified on (9 July, 2025): This feature was available in early access and is currently being rolled out to customers in phases. Currently available for users in the the AU, CA, and SA DCs. It will be enabled for the remaining DCs in the next couple
                                                                                                          • Create Lead Button in Zoho CRM Dashboard

                                                                                                            Right now to create Leads in the CRM our team is going into the Lead module, selecting the "Create Lead" button, then building out the lead. Is there anyway to add the "Create Lead" button or some sort of short cut to the Zoho CRM Dashboard to cut out
                                                                                                          • Searching customer field

                                                                                                            Hello, When entering a receipt, we select customer information. The customer information is synced with Zoho CRM. However, we can't find the customer information because it searches for words that begin with the entered value. It needs to search for words
                                                                                                          • Introducing Version-3 APIs - Explore New APIs & Enhancements

                                                                                                            Happy to announce the release of Version 3 (V3) APIs with an easy to use interface, new APIs, and more examples to help you understand and access the APIs better. V3 APIs can be accessed through our new link, where you can explore our complete documentation,
                                                                                                          • stock

                                                                                                            bom/bse : stock details or price =STOCK(C14;"price") not showing issue is #N/A! kindly resolve this problem
                                                                                                          • Rotate an Image in Workdrive Image Editor

                                                                                                            I don't know if I'm just missing something, but my team needs a way to rotate images in Workdrive and save them at that new orientation. For example one of our ground crew members will take photos of job sites vertically (9:16) on his phone and upload
                                                                                                          • Resume Harvester: New Enhancements for Faster Sourcing

                                                                                                            We’re excited to share a set of enhancements to Resume Harvester that make sourcing faster and more flexible. These updates help you cut down on repetitive steps, manage auto searches more efficiently, and review candidate profiles with ease. Why we built
                                                                                                          • WIDGET in related record list ZOHO CRM; how to get and put data to subform custom fields?

                                                                                                            he need: Read and write two custom subform line-item fields on Quotes: Segment_wyceny (picklist/text) and W_pakiecie (number). Write works; read does not return these fields via SDK. Environment Zoho CRM Widget Zoho Embedded App SDK v1.2 Module: Quotes
                                                                                                          • Cliq iOS can't see shared screen

                                                                                                            Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards
                                                                                                          • Zoho CRM Tracking Google Enhanced Conversions

                                                                                                            Can anyone @Zoho, consultants, or users help me understand if Zoho CRM is going to support Google's Enhanced Conversions? I included some information from Google below about it. We use Google Adwords for our pay per click advertising for lead generation,
                                                                                                          • Next Page