Zoho Creator customer portal limitation | Zoho One

Zoho Creator customer portal limitation | Zoho One

I'm asking you all for any feedback as to the logic or reasoning behind drastically limiting portal users when Zoho already meters based on number of records. I'm a single-seat, Zoho One Enterprise license holder.

If my portal users are going to add records, wouldn't that increase revenue for Zoho as that is how Creator is monetized? Why limit my customer portal to only THREE external users when more users would equate to more records being entered into the database?!? (See help ticket reply below.)

What am I missing? Am I thinking about this incorrectly? 



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