Hello,

Can you please let me know how I can have a new request automatically created via email to specific accounts (e.g.   info@agroenos.com, help@agroenos.com, support@agroenos.com) ?

Also, is it possible to answer a request submitted via email from within Zoho Helpdesk and have the requester receive the answer via email?

I have already provided edit access to support, via the following URL:

Finally, can you please let me know what are the limitations of the free edition (besides the 2-users as technicians)?

Thank you,

Simos