I integrated the Zoho CRM together with Zoho Support.

I am surprised to see that the products cannot be integrated and synced between the two apps.

In my opinion, if we sell something through CRM to our customers and create invoices, this should be also normal to have the different products lines integrated between the two apps : if you have to maintain to separate list, you will notice gaps and gaps mean error in reporting issue.

As the Zoho CRM Plus states is truly customer centric, I would then like that the claim is complete by integrating products / items from Zoho CRM to Zoho Support. The integration already exists between Zoho CRM and Zoho Invoice.

Thanks