Zoho CRM API Error AUTHENTICATION_FAILURE "Authentication failed"
I am trying to integrate a web app with the Zoho CRM API. Following the instructions in the API docs, I did the following steps:
1) Went to Zoho Developer console (https://accounts.zoho.com/developerconsole) to register my client application.
It is a "Self client" app, so I just put a dummy Client Domain("testing"), and dummy Authorized redirect URIs("http://www.testing.com").
2) Again from the Zoho Developer Console, I clicked on the "..." options button for the client I registered and selected "Self client".
In the menu that appears I entered the scope "ZohoCRM.modules.ALL,ZohoCRM.settings.ALL", selected 10 minutes for expiry, and clicked "View Code".
3) Leaving the View Code window open, I copied the code and sent a Postman request like this:
The response I got was:
{
"access_token": "1000.4cb45da9219eXXXXXXXXXXXXXXXXXXb380e4761ab5dd7795f67e",
"refresh_token": "1000.70d5acd7986XXXXXXXXXXXXXXXX7e864253c84b177b338cbb51b13",
"api_domain": "https://www.zohoapis.com",
"token_type": "Bearer",
"expires_in": 3600
}
4) When I try to send any api requests, GET or POST, Leads or Contacts or Accounts, where my request looks something like:
Authorization: Zoho-oauthtoken 1000.4cb45da9219eXXXXXXXXXXXXXXXXXXb380e4761ab5dd7795f67e
I always get the same response:
{
"code": "AUTHENTICATION_FAILURE",
"details": {},
"message": "Authentication failed",
"status": "error"
}
If I change any part of the token so it is wrong, or if I try to change the request url to www.zohoapis.eu or www.zohoapis.in instead of www.zohoapis.com I get the following response instead:
{
"code": "INVALID_TOKEN",
"details": {},
"message": "invalid oauth token",
"status": "error"
}
5) When I send a request to refresh the token like so:
I get back a new access token but trying to make api calls with the new token gives the same AUTHENTICATION_FAILURE response
{
"access_token": "1000.42a2d57506XXXXXXXXXXXXXXXXXXXXXXXdc33fbb5121028",
"api_domain": "https://www.zohoapis.com",
"token_type": "Bearer",
"expires_in": 3600
}
Please help, I'm not sure what is going wrong.
Access your files securely from anywhere
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Jordan Youngs
Jaya Suriya J
Blue Funnel
Praveen Sankar
hasan mehdi
Sticky Posts
Kaizen#162 : Add Tags and Open Pre-filled Email Drafts via Client Scripts
Hello everyone! Welcome to another informative Kaizen post. In this post, let us see how to accomplish the following using Client Script. 1. How to auto-tag a record based on field update? 2. How to Open a pre-filled email draft This post will provideClient Script | Update - Introducing Commands in Client Script!
Have you ever wished you could trigger Client Script from contexts other than just the supported pages and events? Have you ever wanted to leverage the advantage of Client Script at your finger tip? Discover the power of Client Script - Commands! CommandsExtension Pointers - JS SDK series #4: Managing data from a widget using ZOHO.CRM.HTTP
Handling and managing the data between two applications is a major factor for an efficient business. There are a variety of ways to handle data between Zoho CRM and other third-party applications. You can use deluge CRM tasks, create connectors, use APIKaizen #152 - Client Script Support for the new Canvas Record Forms
Hello everyone! Have you ever wanted to trigger actions on click of a canvas button, icon, or text mandatory forms in Create/Edit and Clone Pages? Have you ever wanted to control how elements behave on the new Canvas Record Forms? This can be achievedExtension pointers for integrating Zoho CRM with Zoho products #8: Upload and manage Zoho Workdrive folders and files from within Zoho CRM
Keeping records on your customers and business prospects is essential for tracking data, conducting follow-ups, and running a business smoothly. When you use two separate applications, and store relevant data in each, checking and tracking data becomes
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho DataPrep Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho Campaigns Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー