Zoho CRM Community Digest - August 2024

Zoho CRM Community Digest - August 2024



Hello Everyone,

This month, we've got a host of exciting updates to Zoho CRM, including early access to CRM for Everyone, the Beta release of ZDK CLI, the new Zoho CRM V7 API featuring advanced capabilities, and the ability to convert dashboards into presentations with just a few clicks, along with additional enhancements. But that's not all–we've also curated interesting discussions and insightful solutions from the Zoho CRM community.

So, settle in, and dive into this month's digest!

Early Access:

Zoho CRM for Everyone!

Introducing "Zoho CRM for Everyone, a powerful solution that connects various business divisions in your organization, including sales, marketing, legal, and more, in one central hub. Say goodbye to fragmented processes and miscommunication! With features like Teamspaces, Team Modules, and Requests, your processes will be smoother than ever. Check out this post for more details, including use cases, and secure your early access today!

Product Updates:

ZDK CLI(Beta) for Efficient Metadata Management:

Introducing ZDK CLI (Beta)! Our new ZDK CLI offers a comprehensive suite of tools for efficient metadata management. It enables developers to create, modify, and delete metadata using commands, including profiles, roles, modules, fields, and layouts. The tool also facilitates widget management and integrates with popular version control systems like Git, Mercurial, etc. This empowers developers to track changes and customize Zoho CRM to meet specific organisational needs with ease. Check out this post for sample ZDK CLI commands and more details about this release.

Zoho CRM V7 APIs:

We periodically release new versions of Zoho CRM APIs to enhance developer capabilities. The V7 APIs have just been launched, introducing some exciting new features. Key updates include an API to clone records with the flexibility to modify or add field values, the ability to export audit logs, and AI-powered data enrichment. Additionally, the new Cadences API enables automated follow-ups, offering options to enroll or unenroll records in a cadence. Check out this post for the full scoop!

Updated Pricing for Portal User Licenses!

Zoho CRM has just revised its pricing for portal user licenses. This change ensures that as your portal user base grows, per-user costs decrease, making it easier and more cost-effective to scale. Plus, you can invite our roadmap for portals will provide greater control over your resources, allowing you to invite 1,000 portal users for free across all five portal user types! To top it off, they can now access blueprints and kiosks. Check out the post to learn more.

Zoho CRM Expands API Credit Limits:

Zoho CRM has increased the maximum API credit limits for its Professional, Enterprise, and Zoho One editions. With the expanded limits, you can handle more API calls and avoid disruptions in business operations. Take a look at this post for more details!

Zoho CRM Dashboards to Presentations: Two Clicks Away!

If you regularly pull data from Zoho CRM dashboards to create slide decks, you’re in for a treat with this update! You can now turn your dashboards into polished presentations with just a few clicks. No more copying and pasting data – your dashboards are ready for the spotlight. Check out the announcement for all the exciting details, including how you can edit the deck created in Zoho CRM using Zoho Show and have it sync back seamlessly.

Zoho CRM Sandboxes: Now with Services and Appointments!

Previously limited to only core CRM modules, Sandboxes now offers a safe testing space for the Services and Appointments modules as well. You can tryout different preferences within these modules to see how they'll function in your specific setup before going live. To learn more about these exciting updates, be sure to read the full announcement post!

Deprecation of a few capabilities within Zoho CRM Feeds:

We have deprecated the following capabilities in Zoho CRM Feeds: viewing inactive or dormant records, viewing records you follow, and the auto-follow functionality for records. We understand that this may affect your experience. Check out this post for potential workarounds to help you mitigate the impact of these changes and to learn more about the limited access for existing users.

Zoho CRM Workflow Enhancements!

You can now modify scheduled times for existing actions, ensuring all actions align with your updated workflow. Leverage Date formula fields to trigger workflows based on specific date calculations. Additionally, the limits for creating records via automation have been adjusted to accommodate different use cases while preventing infinite loops caused by workflows triggering each other. Learn more by checking out this post.

Useful Discussions:

Track Individual Targets with Multi-Bar Target Meter:

@Oliverma Marshall was creating a shared sales dashboard and wanted to include individual target tracking for each team member. Check out @Pheranda's comment in this post on how to utilize the multi-bar target meter component, where each bar can represent a different team member's targets.

Tagging a group of people in Zoho CRM.

@Jean Lecompte wanted to notify a group of colleagues within Zoho CRM about a specific record. @Pheranda suggested using workflow rules for notes, while @Kevin offered another option: user groups. For teams already within the system, creating a user group allows you to tag the entire group within the CRM. Take a look at this post for more details and find the best solution for your needs.

Functions:

Creating a Single Quote to Multiple Sales Orders:

@Shreyash Patel wanted to know if it's possible to create multiple sales orders from a single quote in Zoho CRM. Check out the code provided by @Ishwarya SG in this post.

Automating Meeting Invites with Deluge:

@MOJI wanted to automate the process of sending Zoho CRM meeting invitations via API and capture responses such as “Accepted,” “Declined,” and “Maybe” in the CRM. Check out the sample code posted by @Sunderjan in this post.

Setting Reminders in Meetings with Deluge:

@Sam wanted to create a Deluge function that sets reminders for participants in Zoho CRM Meetings. Check out @Sunderjan's code snippet to solve this here.

Converting Date to DateTime for Meetings:

@WM Yeo encountered an error when trying to convert a Date field value to DateTime for creating a Meeting record in Zoho CRM. Check out the code shared by @Cloud Bound to achieve this requirement here.

Dev's Corner:

Editing Lead Status Within Blueprints:

@Pablo Silva Osorio wanted to change the lead status of a record in Blueprint using Zoho CRM APIs! He managed to solve it using Functions and shared the code for the benefit of the community. The solution involves retrieving the available transitions for a specific lead and then updating the status using the chosen transition ID. Check out the comments section in this post for the code snippet shared by Pablo.

Searching Records with Variables:

@WM Yeo wanted to search for Task records in Zoho CRM that match a value stored as a variable in Deluge script. @Arthur provided the required solution that worked for them. Check out this post for the solution.

Fetching the deal owner name after lead conversion:

@Admin CRM DM Blueray wanted to retrieve the deal owner name for converted lead records using the Zoho CRM REST API and needed guidance on which field to access. @Sunderjan offered an approach using the Zoho CRM Composite API. Check out this post for the sample code and further details.

Setting Task Reminders Based on Due Date:

@WM Yeo wanted to create tasks and trigger automatic email reminders on the due date. @Hugh Marshall provided the initial working code snippet, which was effective. However, @WM Yeo later sought reminders to be triggered via both email and pop-up. @Subhash Kumar posted an update to achieve this. Take a look at the solutions in this post.

Kaizen:

(Kaizen #149) Using GraphQL APIs to fetch data in a consolidated way

Explore how to use GraphQL APIs to efficiently retrieve data from Zoho CRM. GraphQL provides a powerful and flexible method for fetching data from multiple modules in a single request, significantly reducing the number of API calls compared to traditional REST APIs. Learn more in this post.

(Kaizen #150) Track and Monitor Activities in Zoho CRM using the Export Audit Log API

Dive into Zoho CRM's Export Audit Log API, a valuable tool for monitoring user activities within your CRM. Learn how to use this API to back up and track historical actions, monitor actions performed on modules (like Leads), and actions by particular users within a defined timeframe. Gain insights into user activity and explore practical use cases in this post.

(Kaizen #151) Leveraging ZDK CLI with VCS to reuse components across different Zoho CRM orgs

Explore how to leverage ZDK CLI (Zoho Development Kit Command-Line Interface) with a Version Control System (VCS) to efficiently reuse components across multiple Zoho CRM organisations. Check out this post for more insights!

(Kaizen #152) Client Script Support for the new Canvas Record Forms

Learn more about the Client Script Events available for Canvas Record Forms in detail. By dynamically controlling form elements, you can create a more intuitive and engaging CRM experience. Learn how to use Client Scripts to trigger actions like scrolling to specific sections, displaying messages, or opening popups based on user interactions (clicks, selections, etc.). Check out this post for comprehensive use cases and sample Client Script codes.

Thank you for taking the time to read this month's round-up. Keep tabs on the digest every month for the latest ideas and discussions. Stay tuned and engage in the forums to be featured in next month's digest. Have a wonderful month ahead!

    Access your files securely from anywhere









                          Zoho Developer Community




                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts





                                                          Manage your brands on social media



                                                                Zoho TeamInbox Resources



                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources

                                                                                            Zoho Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ






                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方




                                                                                                          • Recent Topics

                                                                                                          • Zoho Connect Module in Zoho Trident

                                                                                                            Hi I really like where Zoho Trident is going. Having Mail and Cliq in one place is especially powerful. However, Zoho Connect really needs to be included to make this a true communication and collaboration hub. I would like to request that Zoho Connect
                                                                                                          • Zoho FSM API Delete Record

                                                                                                            Hi FSM Team, It would be great if you could delete a record via API. Thank you,
                                                                                                          • File Field Validation

                                                                                                            Hello all, We are tracking our customer NDA agreements in our CRM and have created 2 fields to do so, an execution date field and a file upload field. I want to create a validation rule to ensure that when the execution date field is populated that the
                                                                                                          • 100 record view limitation

                                                                                                            I have just migrated from another CRM and am starting in ZOHOcrm with over 5000 contacts. It seems that my searches and sorts are limited to 100 live records....or am I missing something. This seems to be very limiting...in a lot of scenarios (mass email,
                                                                                                          • ZUG Meet-ups are back - Across India (December 2025)

                                                                                                            The Zoho User Group (ZUG) meet-ups are back, and this time, we’re travelling across India to reconnect with our amazing community! From Chennai to Delhi, Bengaluru to Mumbai, we can’t wait to meet you all in person and talk everything Zoho SalesIQ, automation,
                                                                                                          • Categorise Attachments

                                                                                                            We take ID, proof of address, right to work documentation and more.  I can upload a single file in to field, but we often receive multiple files for each category e.g. someone may send a separate file for the front and back of their national ID card.  My team don't have time to manipulate the files in order to upload them as a single file. The options, as far as I can tell, would be to create additional fields on attachments in order to categorise what the file is, or to be able to upload single
                                                                                                          • Scheduling a meeting for just a 1:1 phone call

                                                                                                            My business is B2C and many of my customer's don't want to engage in an online meeting for what can be handled in a regular phone call. I am trying to create a new meeting invitation, but there is no venue optoin for "phone call". How are other's handling
                                                                                                          • Need more details on API Usage Dashboard

                                                                                                            Hi Team, We have implemented Zoho Expense for a client and has done some integrations with well known third party ERP via api. Recently we have noticed a huge spike in the API consumption. But we couldn't get the root cause for the same. I accept there
                                                                                                          • Power of Automation:: Automating SLA Timelines for First Response & Resolution for Issues module.

                                                                                                            Hello Everyone, Ever wished SLAs could update automatically based on issue severity i.e no manual tracking, no missed timelines? That is exactly what one of our customers, Alex, wanted to achieve in the Issues module. So, we have setup a simple automation
                                                                                                          • Power of Automation :: Quick way to associate your Projects with Zoho CRM

                                                                                                            A custom function is a software code that can be used to automate a process and this allows you to automate a notification, call a webhook, or perform logic immediately after a workflow rule is triggered. This feature helps to automate complex tasks and
                                                                                                          • Free webinar! Build smarter apps with Zoho Sign and Zoho Creator

                                                                                                            Hello, Bring the power of digital signatures to the apps you build in Zoho Creator! Connect Zoho Sign as a microservice and enable seamless e-signature workflows in your applications. This integration allows you to automate signing tasks using Deluge.
                                                                                                          • Move orders scan ISBN

                                                                                                            Hi We have ISBN setup to be searched in items zoho but move orders dissent recognize the ISBN is there q missing configuration? regards, JS
                                                                                                          • What's New - October 2025 | Zoho Backstage

                                                                                                            Hey everyone! We’ve been busy rolling out a host of upgrades for Zoho Backstage. While some major features are still going through final rounds of testing to make your event experience smooth as butter, here’s what was new and improved in October 2025.
                                                                                                          • Zoho Analytics - Feature Request For Time Based Data Source Fetch

                                                                                                            Hi Analytics Team, I have a client using Zoho CRM and they want a weekly report at 4:30pm every Friday, emailed to the sales team showing a pie chart of Closed Won Deals for that week. This is easy to achieve in Analytics but not so easy to ensure the
                                                                                                          • Zoho People Attendance Regularization – Wrong Total Hours Displayed

                                                                                                            While using Zoho People, I observed that the attendance regularization is showing wrong total hours when applied to past dates. For example, if a check-in is added at 10:00 AM and check-out at 6:00 PM for a previous date, the system sometimes calculates
                                                                                                          • Add Flexible Recurrence Options for Meeting Scheduling in Zoho Cliq (e.g., Every 2 Weeks)

                                                                                                            Hello Zoho Cliq Team, We hope you are doing well. Currently, when scheduling a meeting inside Zoho Cliq, the recurrence options are limited to Daily, Weekly, Monthly, and Yearly. There is no ability to set a meeting to occur every X weeks — for example,
                                                                                                          • AI generated meeting notes associated to Account or Deal

                                                                                                            As our organization works to improve efficiency we are looking for a solution to leverage AI to generate meeting notes and then add those notes to a CRM record such as an Account or Deal. I see Zoho has a Notebook AI offering that talks about the ability
                                                                                                          • Subform Disabled Fields Should Remain Disabled on Edit/View

                                                                                                            Currently, when we disable a subform field using on user input or on add new row, it works perfectly during the initial data entry. However, when the record is saved and reopened for viewing or editing, these disabled fields become editable again. This
                                                                                                          • How do you print a refund check to customer?

                                                                                                            Maybe this is a dumb question, but how does anyone print a refund check to a customer? We cant find anywhere to either just print a check and pick a customer, or where to do so from a credit note.
                                                                                                          • What is Resolution Time in Business Hours

                                                                                                            HI, What is the formula used to find the total time spent by an agent on a particular ticket? How is Resolution Time in Business Hours calculated in Zohodesk? As we need to find out the time spent on the ticket's solution by an agent we seek your assistance
                                                                                                          • Is it possible to turn off all capabilities for a customer to schedule, reschedule or cancel an appointment?

                                                                                                            Is it possible to turn off all capabilities for a customer to schedule, reschedule or cancel an appointment? I would like to set it up so only staff can schedule appointments. Is this possible?
                                                                                                          • Hide "Section" headers when using a form as a subform in "List view"

                                                                                                            When using a form as a subform and setting the "View Type" to "List View" it is not possible to hide the section headers. This can become an issue if I have a section which is not applicable to this subform and I hide the fields within that section and
                                                                                                          • Add additional field to quick search results

                                                                                                            IN the advanced search, we can add any field to the columns. In the regular search results (before you press enter, there is no option to modify the results. It would be super useful to include a custom field where it currently displays the pipleine
                                                                                                          • Bug Report and Suggestions for Improvement in Zoho Applications

                                                                                                            Hi Zoho Team, I’d like to report a few bugs and improvement suggestions I’ve noticed while using Zoho products: Zoho Cliq Video Call: The camera sometimes turns off automatically during video calls. This seems to be a bug — please check and fix it. Zoho
                                                                                                          • Need Help: Updating Related Records via Subform Entries in Zoho Creator

                                                                                                            Hi everyone, I’m trying to set up a workflow in Zoho Creator where each row in a subform updates related records in another form automatically. Here’s the situation: My main form (e.g., “Receipts”) contains a subform where each row selects a related record
                                                                                                          • Zoho Desk - Community - Customer Portal - Description Field UX Improvement

                                                                                                            Hi Zoho Desk Team, As a prolific user of Zoho Cares Community, I find it very frustrating that I cannot increase the size of the Description box (this one which I am typing this message). Many apps with multi line text fields have a small handle in the
                                                                                                          • Add the same FROM email to multiple department

                                                                                                            Hi, We have several agents who work with multiple departments and we'd like to be able to select their names on the FROM field (sender), but apparently it's not possible to add a FROM address to multiple departments. Is there any way around this? Thanks.
                                                                                                          • Can I change the format of the buttons in the email templates?

                                                                                                            Hi all! We have been working hard trying to brand our email templates, and have some way to go yet. One of the things we can't seem to edit is the green ${Cases.CUSTOMER_PORTAL_BUTTON} button and the font of the View Ticket text. Is there any way of doing
                                                                                                          • Introducing parent-child ticketing in Zoho Desk [Early access]

                                                                                                            Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child
                                                                                                          • Lead to Contact Conversion with multiple email address fields

                                                                                                            We are a B2C business with a strong repeat cycle, and as such it's not uncommon for customers to use multiple email addresses with us. We have both our Contacts & Leads modules set up with 3 email fields. (Primary Email / Secondary Email / Historic Email)
                                                                                                          • Introducing Dark Mode / Light Mode : A New Look For Your CRM

                                                                                                            Hello Users, We are excited to announce a highly anticipated feature - the launch of Day, Night and Auto Mode implementation in Zoho CRM's NextGen user interface! This feature is designed to provide a visually appealing and comfortable experience for
                                                                                                          • Does Thrive work with Zoho Billing (Subscriptions)?

                                                                                                            I would like to use Thrive with Zoho Billing Subscriptions but don't see a way to do so. Can someone point me in the right direction? Thank you
                                                                                                          • Exporting Charts from ZohoCRM

                                                                                                            Hi...I'm relatively new to ZohoCRM, but very happy with it so far. I have all my leads and potentials accurately entered, and like the reports that I can view, with charts at the top of the data. But when I export the data, I'm receiving only the data, whether I export as excel, csv or pdf. How can I export both the chart and the data? In case it makes a difference, I'm using the free version right now. I tried researching the other editions to see if a paid version of the software offered the ability
                                                                                                          • Automatically Update Ticket Status in Zoho Desk Based on Actions in Zoho Projects

                                                                                                            Hi Zoho Desk Team, Hope you’re doing well. We’re using the Zoho Desk–Zoho Projects integration to manage tasks related to customer tickets, and it works well for linking and tracking progress. However, there are a few important automation capabilities
                                                                                                          • sms long credits

                                                                                                            I’m trying to purchase Long Code credits so I can send SMS campaigns to my contacts. However, when I click the “Buy Now” button, the page appears blank and doesn’t load any purchase options. Could you please assist me in purchasing the Long Code credits
                                                                                                          • Tip #48- Power Your AI Workflows with Zoho Assist on Zapier’s MCP- 'Insider Insights'

                                                                                                            We’re thrilled to announce that Zoho Assist is now part of Zapier’s Model Context Protocol (MCP), bringing remote support automation right into your AI ecosystem. What is MCP? The Model Context Protocol (MCP) is Zapier’s new framework designed to connect
                                                                                                          • Insert Cookie Policy in Zoho Sites

                                                                                                            Hello, i need to insert a banner on my site because i'm in Italy so i have to respect EU laws for Cookie Policy and Privacy Policy. I see that i need to insert a code in <head> section of my site to show a banner/popup with cookie info. How i can do this? Thank you Luca
                                                                                                          • Marketing Tip #1: Optimize item titles for SEO

                                                                                                            Your item title is the first thing both Google and shoppers notice. Instead of a generic “Leather Bag,” go for something detailed like “Handcrafted Leather Laptop Bag – Durable & Stylish.” This helps your items rank better in search results and instantly
                                                                                                          • Customer Parent Account or Sub-Customer Account

                                                                                                            Some of clients as they have 50 to 300 branches, they required separate account statement with outlet name and number; which means we have to open new account for each branch individually. However, the main issue is that, when they make a payment, they
                                                                                                          • Forced Logouts - Daily and More Frequent

                                                                                                            In the last month or so, I've been getting "power logged out" of all of my Zoho apps at least daily, sometimes more frequently. This happens in the same browser session on the same computer, and I need to re-login to each app separately after this happens.
                                                                                                          • Next Page