Zoho CRM Community Digest - August 2024

Zoho CRM Community Digest - August 2024



Hello Everyone,

This month, we've got a host of exciting updates to Zoho CRM, including early access to CRM for Everyone, the Beta release of ZDK CLI, the new Zoho CRM V7 API featuring advanced capabilities, and the ability to convert dashboards into presentations with just a few clicks, along with additional enhancements. But that's not all–we've also curated interesting discussions and insightful solutions from the Zoho CRM community.

So, settle in, and dive into this month's digest!

Early Access:

Zoho CRM for Everyone!

Introducing "Zoho CRM for Everyone, a powerful solution that connects various business divisions in your organization, including sales, marketing, legal, and more, in one central hub. Say goodbye to fragmented processes and miscommunication! With features like Teamspaces, Team Modules, and Requests, your processes will be smoother than ever. Check out this post for more details, including use cases, and secure your early access today!

Product Updates:

ZDK CLI(Beta) for Efficient Metadata Management:

Introducing ZDK CLI (Beta)! Our new ZDK CLI offers a comprehensive suite of tools for efficient metadata management. It enables developers to create, modify, and delete metadata using commands, including profiles, roles, modules, fields, and layouts. The tool also facilitates widget management and integrates with popular version control systems like Git, Mercurial, etc. This empowers developers to track changes and customize Zoho CRM to meet specific organisational needs with ease. Check out this post for sample ZDK CLI commands and more details about this release.

Zoho CRM V7 APIs:

We periodically release new versions of Zoho CRM APIs to enhance developer capabilities. The V7 APIs have just been launched, introducing some exciting new features. Key updates include an API to clone records with the flexibility to modify or add field values, the ability to export audit logs, and AI-powered data enrichment. Additionally, the new Cadences API enables automated follow-ups, offering options to enroll or unenroll records in a cadence. Check out this post for the full scoop!

Updated Pricing for Portal User Licenses!

Zoho CRM has just revised its pricing for portal user licenses. This change ensures that as your portal user base grows, per-user costs decrease, making it easier and more cost-effective to scale. Plus, you can invite our roadmap for portals will provide greater control over your resources, allowing you to invite 1,000 portal users for free across all five portal user types! To top it off, they can now access blueprints and kiosks. Check out the post to learn more.

Zoho CRM Expands API Credit Limits:

Zoho CRM has increased the maximum API credit limits for its Professional, Enterprise, and Zoho One editions. With the expanded limits, you can handle more API calls and avoid disruptions in business operations. Take a look at this post for more details!

Zoho CRM Dashboards to Presentations: Two Clicks Away!

If you regularly pull data from Zoho CRM dashboards to create slide decks, you’re in for a treat with this update! You can now turn your dashboards into polished presentations with just a few clicks. No more copying and pasting data – your dashboards are ready for the spotlight. Check out the announcement for all the exciting details, including how you can edit the deck created in Zoho CRM using Zoho Show and have it sync back seamlessly.

Zoho CRM Sandboxes: Now with Services and Appointments!

Previously limited to only core CRM modules, Sandboxes now offers a safe testing space for the Services and Appointments modules as well. You can tryout different preferences within these modules to see how they'll function in your specific setup before going live. To learn more about these exciting updates, be sure to read the full announcement post!

Deprecation of a few capabilities within Zoho CRM Feeds:

We have deprecated the following capabilities in Zoho CRM Feeds: viewing inactive or dormant records, viewing records you follow, and the auto-follow functionality for records. We understand that this may affect your experience. Check out this post for potential workarounds to help you mitigate the impact of these changes and to learn more about the limited access for existing users.

Zoho CRM Workflow Enhancements!

You can now modify scheduled times for existing actions, ensuring all actions align with your updated workflow. Leverage Date formula fields to trigger workflows based on specific date calculations. Additionally, the limits for creating records via automation have been adjusted to accommodate different use cases while preventing infinite loops caused by workflows triggering each other. Learn more by checking out this post.

Useful Discussions:

Track Individual Targets with Multi-Bar Target Meter:

@Oliverma Marshall was creating a shared sales dashboard and wanted to include individual target tracking for each team member. Check out @Pheranda's comment in this post on how to utilize the multi-bar target meter component, where each bar can represent a different team member's targets.

Tagging a group of people in Zoho CRM.

@Jean Lecompte wanted to notify a group of colleagues within Zoho CRM about a specific record. @Pheranda suggested using workflow rules for notes, while @Kevin offered another option: user groups. For teams already within the system, creating a user group allows you to tag the entire group within the CRM. Take a look at this post for more details and find the best solution for your needs.

Functions:

Creating a Single Quote to Multiple Sales Orders:

@Shreyash Patel wanted to know if it's possible to create multiple sales orders from a single quote in Zoho CRM. Check out the code provided by @Ishwarya SG in this post.

Automating Meeting Invites with Deluge:

@MOJI wanted to automate the process of sending Zoho CRM meeting invitations via API and capture responses such as “Accepted,” “Declined,” and “Maybe” in the CRM. Check out the sample code posted by @Sunderjan in this post.

Setting Reminders in Meetings with Deluge:

@Sam wanted to create a Deluge function that sets reminders for participants in Zoho CRM Meetings. Check out @Sunderjan's code snippet to solve this here.

Converting Date to DateTime for Meetings:

@WM Yeo encountered an error when trying to convert a Date field value to DateTime for creating a Meeting record in Zoho CRM. Check out the code shared by @Cloud Bound to achieve this requirement here.

Dev's Corner:

Editing Lead Status Within Blueprints:

@Pablo Silva Osorio wanted to change the lead status of a record in Blueprint using Zoho CRM APIs! He managed to solve it using Functions and shared the code for the benefit of the community. The solution involves retrieving the available transitions for a specific lead and then updating the status using the chosen transition ID. Check out the comments section in this post for the code snippet shared by Pablo.

Searching Records with Variables:

@WM Yeo wanted to search for Task records in Zoho CRM that match a value stored as a variable in Deluge script. @Arthur provided the required solution that worked for them. Check out this post for the solution.

Fetching the deal owner name after lead conversion:

@Admin CRM DM Blueray wanted to retrieve the deal owner name for converted lead records using the Zoho CRM REST API and needed guidance on which field to access. @Sunderjan offered an approach using the Zoho CRM Composite API. Check out this post for the sample code and further details.

Setting Task Reminders Based on Due Date:

@WM Yeo wanted to create tasks and trigger automatic email reminders on the due date. @Hugh Marshall provided the initial working code snippet, which was effective. However, @WM Yeo later sought reminders to be triggered via both email and pop-up. @Subhash Kumar posted an update to achieve this. Take a look at the solutions in this post.

Kaizen:

(Kaizen #149) Using GraphQL APIs to fetch data in a consolidated way

Explore how to use GraphQL APIs to efficiently retrieve data from Zoho CRM. GraphQL provides a powerful and flexible method for fetching data from multiple modules in a single request, significantly reducing the number of API calls compared to traditional REST APIs. Learn more in this post.

(Kaizen #150) Track and Monitor Activities in Zoho CRM using the Export Audit Log API

Dive into Zoho CRM's Export Audit Log API, a valuable tool for monitoring user activities within your CRM. Learn how to use this API to back up and track historical actions, monitor actions performed on modules (like Leads), and actions by particular users within a defined timeframe. Gain insights into user activity and explore practical use cases in this post.

(Kaizen #151) Leveraging ZDK CLI with VCS to reuse components across different Zoho CRM orgs

Explore how to leverage ZDK CLI (Zoho Development Kit Command-Line Interface) with a Version Control System (VCS) to efficiently reuse components across multiple Zoho CRM organisations. Check out this post for more insights!

(Kaizen #152) Client Script Support for the new Canvas Record Forms

Learn more about the Client Script Events available for Canvas Record Forms in detail. By dynamically controlling form elements, you can create a more intuitive and engaging CRM experience. Learn how to use Client Scripts to trigger actions like scrolling to specific sections, displaying messages, or opening popups based on user interactions (clicks, selections, etc.). Check out this post for comprehensive use cases and sample Client Script codes.

Thank you for taking the time to read this month's round-up. Keep tabs on the digest every month for the latest ideas and discussions. Stay tuned and engage in the forums to be featured in next month's digest. Have a wonderful month ahead!

    Access your files securely from anywhere









                          Zoho Developer Community




                                                • Desk Community Learning Series


                                                • Digest


                                                • Functions


                                                • Meetups


                                                • Kbase


                                                • Resources


                                                • Glossary


                                                • Desk Marketplace


                                                • MVP Corner


                                                • Word of the Day


                                                • Ask the Experts





                                                          Manage your brands on social media



                                                                Zoho TeamInbox Resources



                                                                    Zoho CRM Plus Resources

                                                                      Zoho Books Resources


                                                                        Zoho Subscriptions Resources

                                                                          Zoho Projects Resources


                                                                            Zoho Sprints Resources


                                                                              Qntrl Resources


                                                                                Zoho Creator Resources



                                                                                    Zoho CRM Resources

                                                                                    • CRM Community Learning Series

                                                                                      CRM Community Learning Series


                                                                                    • Kaizen

                                                                                      Kaizen

                                                                                    • Functions

                                                                                      Functions

                                                                                    • Meetups

                                                                                      Meetups

                                                                                    • Kbase

                                                                                      Kbase

                                                                                    • Resources

                                                                                      Resources

                                                                                    • Digest

                                                                                      Digest

                                                                                    • CRM Marketplace

                                                                                      CRM Marketplace

                                                                                    • MVP Corner

                                                                                      MVP Corner







                                                                                        Design. Discuss. Deliver.

                                                                                        Create visually engaging stories with Zoho Show.

                                                                                        Get Started Now


                                                                                          Zoho Show Resources

                                                                                            Zoho Writer

                                                                                            Get Started. Write Away!

                                                                                            Writer is a powerful online word processor, designed for collaborative work.

                                                                                              Zoho CRM コンテンツ






                                                                                                Nederlandse Hulpbronnen


                                                                                                    ご検討中の方




                                                                                                          • Recent Topics

                                                                                                          • Exporting Charts from ZohoCRM

                                                                                                            Hi...I'm relatively new to ZohoCRM, but very happy with it so far. I have all my leads and potentials accurately entered, and like the reports that I can view, with charts at the top of the data. But when I export the data, I'm receiving only the data, whether I export as excel, csv or pdf. How can I export both the chart and the data? In case it makes a difference, I'm using the free version right now. I tried researching the other editions to see if a paid version of the software offered the ability
                                                                                                          • Automatically Update Ticket Status in Zoho Desk Based on Actions in Zoho Projects

                                                                                                            Hi Zoho Desk Team, Hope you’re doing well. We’re using the Zoho Desk–Zoho Projects integration to manage tasks related to customer tickets, and it works well for linking and tracking progress. However, there are a few important automation capabilities
                                                                                                          • sms long credits

                                                                                                            I’m trying to purchase Long Code credits so I can send SMS campaigns to my contacts. However, when I click the “Buy Now” button, the page appears blank and doesn’t load any purchase options. Could you please assist me in purchasing the Long Code credits
                                                                                                          • Tip #48- Power Your AI Workflows with Zoho Assist on Zapier’s MCP- 'Insider Insights'

                                                                                                            We’re thrilled to announce that Zoho Assist is now part of Zapier’s Model Context Protocol (MCP), bringing remote support automation right into your AI ecosystem. What is MCP? The Model Context Protocol (MCP) is Zapier’s new framework designed to connect
                                                                                                          • Insert Cookie Policy in Zoho Sites

                                                                                                            Hello, i need to insert a banner on my site because i'm in Italy so i have to respect EU laws for Cookie Policy and Privacy Policy. I see that i need to insert a code in <head> section of my site to show a banner/popup with cookie info. How i can do this? Thank you Luca
                                                                                                          • Marketing Tip #1: Optimize item titles for SEO

                                                                                                            Your item title is the first thing both Google and shoppers notice. Instead of a generic “Leather Bag,” go for something detailed like “Handcrafted Leather Laptop Bag – Durable & Stylish.” This helps your items rank better in search results and instantly
                                                                                                          • Customer Parent Account or Sub-Customer Account

                                                                                                            Some of clients as they have 50 to 300 branches, they required separate account statement with outlet name and number; which means we have to open new account for each branch individually. However, the main issue is that, when they make a payment, they
                                                                                                          • Forced Logouts - Daily and More Frequent

                                                                                                            In the last month or so, I've been getting "power logged out" of all of my Zoho apps at least daily, sometimes more frequently. This happens in the same browser session on the same computer, and I need to re-login to each app separately after this happens.
                                                                                                          • ENTER key triggering Submit

                                                                                                            Is it possible to stopped the ENTER key from the mandatory triggering of the Submit button on Creator form? I want forms submitted "ONLY" when the Submit button is pressed. 
                                                                                                          • Is it possible to assign Client user to external task ON PROJECTS' TEMPLATES?

                                                                                                            Is it possible to assign Client user to external task ON TEMPLATES PROJECTS?
                                                                                                          • Cliq does not sync messages after Sleep on Mac

                                                                                                            I'm using the mac app of Cliq. When I open my mac after it was in sleep mode, Cliq does not sync the messages that I received. I always have to reload using cmd + R, which is not what I want when using a chat application.
                                                                                                          • Link to images

                                                                                                            I have added images in pages. I would like to link those images with linked in URL so that they open in new window. There is an option of image -> link but I am not able to use the same to open URL in new window. Please check the attached image. Can you
                                                                                                          • Canvas View - Print

                                                                                                            What is the best way to accomplish a print to PDF of the canvas view?
                                                                                                          • Respond faster and smarter with Zia in your IM Inbox

                                                                                                            You’re in the middle of a busy chat queue. New messages keep popping up. One customer sounds upset. Another is asking a long list of questions. You need context. You need speed. You need help. That’s exactly when Zia Insghts jumps into action. It shows
                                                                                                          • Meeting impossible to use when sharing screen

                                                                                                            he Meeting tool in Brazil is practically unusable when sharing anything, whether it’s a presentation or simple navigation. When accessed via Cliq, the situation gets even worse: even basic calls fail to work properly, constantly freezing. And as you are
                                                                                                          • Let's Talk Recruit: Meet Zia, your all-in-one AI assistant (Part-2)

                                                                                                            Welcome back to Let’s Talk Recruit series. In Part 1, we introduced Zia and how AI is reshaping the way recruiters work. This time, we’re taking a closer look at how far Zia has come and how each update continues to simplify your everyday tasks. When
                                                                                                          • WARNING : Smart list automatically unsubscribes your contacts.

                                                                                                            I created a smart list of my team members based on the criterion that their email domain was @_____. The list refreshed as expected — but it ended up unsubscribing almost all members of my team. I contacted support, but it took two months to get a reply,
                                                                                                          • Export Purchase orders as Excel

                                                                                                            Is it possible to export purchase orders as excel rather than PDF? Our suppliers don't want orders made in PDF, they need it to be excel
                                                                                                          • 5名限定 課題解決型ワークショップイベント Zoho ワークアウト開催のお知らせ (10/31)

                                                                                                            ユーザーの皆さま、こんにちは。Zoho ユーザーコミュニティチームの中野です。 10月開催のZoho ワークアウトについてお知らせします。 今回はZoomにて、オンライン開催します。 参加登録はこちら(無料):https://us02web.zoom.us/meeting/register/BGYTysOnSqa9LA9eY2IKww ━━━━━━━━━━━━━━━━━━━━━━━━ Zoho ワークアウトとは? Zoho ユーザー同士で交流しながら、サービスに関する疑問や不明点の解消を目的とした
                                                                                                          • Subforms in Stateless Forms

                                                                                                            Stateless Forms are very useful, but we can't build complex data entry pages without Subforms. Can this be implemented? This would make Stateless Forms truly powerful.
                                                                                                          • Custom Function not getting package details when triggered from Workflow Rules.

                                                                                                            I have a custom function for Packages that submits a form in our Creator app that we use to generate custom shipping labels (internal staff complete deliveries so we cannot generate shipping labels straight from Inventory). When the function is executed
                                                                                                          • Billing Preferences per Account

                                                                                                            Hello, We are trying to setup Billing Preferences in Zoho Desk to set up a different pricing per account. We charge different pricing per hour per customer/account. Account A = 100 per hour Account B = 125 per hour In the Billing Preferences in Time Entry
                                                                                                          • Time entry preview for custom time entry templates.

                                                                                                            Our company needed time entries in a specific format to document our client interactions. Since we are using a custom time entry layout, we have lost the "preview" on the time entry tab. Using the default time entry layout, you get a small preview of
                                                                                                          • Able to change project on timelog entries

                                                                                                            Ability to move the timesheet entry from one project to another. When a user adds a wrong entry a manager can change/update the timesheet entry to the correct project.
                                                                                                          • Knowledge base: The nitty-gritty of SEO tags

                                                                                                            A well-optimized knowledge base with great SEO can benefit your company by allowing customers to find help articles and support resources using search engines. This enables customers to quickly and efficiently find the information they need without direct
                                                                                                          • Full Text Customization & Translation in SalesIQ Chat Widget Settings

                                                                                                            Dear Zoho SalesIQ Team, Greetings, We would like to request an important enhancement to the chat widget customization options in Zoho SalesIQ. Current Limitation: At the moment, only some of the text shown in the chat widget is editable or translatable
                                                                                                          • Introducing swipe actions in the Zoho CRM Android app

                                                                                                            Hello everyone, How much time do you spend each day on your list view? Probably quite a lot. Since it's such an important part of your work, wouldn't it be easier if you could take action directly from your list view instead of opening each record one
                                                                                                          • Content Security Policy

                                                                                                            Is there a place in ZOHO CRM to add a Content Security Policy to allow for a call to a google.com map, from inside our current app? Or, how do I resolve the issue below?? jquery.js:1 Refused to load the script 'https://maps.google.com/maps/api/js?v=3.41&libraries=places&sensor=true&key=AIzaSyAyQzKeKSbLci4LwZhn9oXvtCkbUo1Ae4g&callback=map_loader'
                                                                                                          • Option to select location?

                                                                                                            As a business coach, I meet with clients at various public locations. I have two or three pre-determined locations that I meet at. I would like the client to choose the location when booking an appointment. Is there a way to do that with a single service, or is the best way to accomplish this by creating one service for each location offered?
                                                                                                          • Unified WhatsApp Number Management in Zoho Desk and SalesIQ

                                                                                                            Dear Zoho Desk Support Team, We are currently utilizing both Zoho Desk and Zoho SalesIQ for our customer support operations. While both platforms offer WhatsApp integration, we are facing challenges due to the requirement of separate WhatsApp numbers
                                                                                                          • Provide a standard structure to your content using article templates

                                                                                                            Hello everyone, When multiple writers work on different documents, maintaining a standard structure can be challenging as each of the writer follows a different writing style. However, when the structure, tone, and format of every document is different,
                                                                                                          • Accessibility Spotlight Series - 1

                                                                                                            Every user interacts with products differently, what feels intuitive to one may be challenging for another. Addressing this, accessibility is built into Zoho Project's design philosophy. This helps users navigate and perform actions with ease irrespective
                                                                                                          • Projects Tasks Not Showing Dependencies

                                                                                                            I'm clicking on tasks and the popup to add dependencies isn't showing. I can't disconnect the nodes either. For some reason when I slide a task backwards it says it cannot go before a predecessor, even though there is not predecessor. Double clicking
                                                                                                          • Deprecation of C4 endpoint URLs

                                                                                                            Note: This post is only for users who are still using the C4 endpoints. Hello everyone, At Zoho Creator, we're committed to continuously enhancing the security, performance, and capabilities of our platform. As part of this ongoing effort, we'll be deprecating
                                                                                                          • Introducing AWS authentication for connections in Deluge

                                                                                                            Hello everyone, We're incredibly excited to announce the all-new AWS authentication for connections in Deluge! This highly anticipated feature simplifies connecting to Amazon Web Services, opening up a world of possibilities and allowing you to seamlessly
                                                                                                          • Timeline Tracking Support for records updates via module import and bulk write api

                                                                                                            Note: This update is currently available in Early Access and will soon be rolled out across all data centers (DCs) and for all editions of Zoho CRM. The update will be available to all users within your organization, regardless of their profiles or roles.
                                                                                                          • Customize User Invites with Invitation Templates

                                                                                                            Invitation Templates help streamline the invitation process by allowing users to create customized email formats instead of sending a one-size-fits-all email. Different invitation templates can be created for portal users and client users to align with
                                                                                                          • ListObjects is recognized by VBA

                                                                                                            Sub addNewRow() Dim ws As Worksheet ' Set your worksheet name Set ws = ThisWorkbook.Sheets("Invoice") ' Set your table name (change "Table1" to your actual table name) ws.ListObjects("InvItems").ListRows.Add End Sub I am getting Unknown function: Li
                                                                                                          • KPI Widget dashboard select periods

                                                                                                            I have a problem with selecting periods as a user filter. In the beste scenario I would like to have to have a period filter like Google Analytics has of Datastudio (see attachment). In the KPI widget I "Group by "inquiry_date" on week&Year". It selects
                                                                                                          • Need a way to secure Prefill URLs in Zoho Forms (hide or encrypt prefilled values)

                                                                                                            Hi everyone, I often use Zoho Forms with prefilled URLs to simplify the user experience — for example: https://forms.zohopublic.com/.../form?Name=David&Amount=300 However, the problem is that all prefilled values are visible and editable in the link.
                                                                                                          • Next Page