Announcements: 

• Zoho CRM has updated the list view with several enhancements to provide users with improved navigation options. From contextual quick actions to the ability to save filters, these updates are designed to enhance the user experience. Read the post to understand them in detail.

•  Keep track of all your call correspondence effortlessly using our new voice recording field. This new field allows you to input your voice recording URLs, making it easier than ever to monitor and manage your calls.

• Explore the new telephony-related Zia enhancements – Call Transcription, and Call Intelligence. Call Transcription provides transcribed audio recordings of your phone conversations, while Call Intelligence helps you understand the sentiment, intention, and emotion of the call conversation without having to review the transcript. This feature optimizes your time and effort. Learn more.

•  Data crunching is now made easier with Zia's enhanced analytics suggestions.  Zia analyzes your data, reports, and charts, and recommends dashboard components tailor-made for your organization's requirements.
  

• Group creation and group details pages in Zoho CRM have gone through a revamp. The focus of this change is to simplify the process of creating groups, adding members, and managing them. Explore them in this post. 

• The new email configuration in Zoho CRM comes packed with an array of exciting new features and enhancements like modern authentication support for Microsoft Office365 and Outlook, email backup for IMAP users, and much more.

• Besides email configuration changes, we got a bunch of enhancements to optimize your experience with emails in Zoho CRM. This includes a threaded view for emails, re-sizable columns in the email-related list, the option to add attachments from different cloud drives, and much more. Learn more 

• You can now directly migrate data from your Bigin organization to Zoho CRM. Check this announcement for more details.

• Discover how we have addressed the issue of blank fields in the computing formula field by implementing a fix that now allows the field to remain empty if the value is null, rather than erroneously marking it as 0 which can cause calculation errors. Learn more about this here.
  

Product Training:

In-person training sessions:

This year, we have initiated our in-person Zoho workshop series in Melbourne and Sydney. During the workshop, we will discuss how you can use our Zoho apps in your daily operations to streamline workloads, enhance data analysis and management, and foster teamwork. You can register here.   

Early Access: 

Continuing with the Feb '23 list of early access features, we've added a few more on March '23. As these features are enabled on an ad-hoc basis for interested customers, make sure to fill out the forms linked to the respective announcement posts.

• CPQ for Zoho CRM: CPQ is a sales tool that enables you to share personalized and precise quotes with customers quickly. Configure product combinations and pricing rules in advance to create tailored quotes, complete with taxes and discounts. It's a game-changing solution for businesses with multiple product lines.