Zoho CRM Community Digest - May 2023

Zoho CRM Community Digest - May 2023



Hello everyone!
 
Welcome to this month's digest! We are excited to present a curated collection of interesting and noteworthy discussions from the Zoho CRM forum. In this post, you'll find the latest announcements and event updates shared throughout the month of May. Get ready to dive in and stay updated on the most engaging topics and valuable insights that await you in this month's digest. Explore and enjoy!


Zoho CRM product updates:

  • Formula Field Behavior update: Previously, when formula fields were removed from the layout, there was an issue where the system continued to calculate the formula field value in the backend whenever the related fields were updated. However, this behavior has now been fixed. If you choose to re-add the formula field, it will display the original value that was present at the time of removal. For more information, check this post.
  • Users permission relates updates: Zoho CRM's latest user management enhancement introduces the "List Subordinates only" option, restricting user lists in assignment places to subordinates. This improves control and management in areas such as record owner assignment, record sharing, user lookup fields, and note mentions. Additionally, the "Manage Users" permission can now be specified for "Subordinates only" or "All users," offering greater flexibility. These updates significantly enhance user management and collaboration capabilities in Zoho CRM. To learn more, check out this post.
  • Custom Domain Mapping -Zoho CRM now supports custom domain mapping, allowing organizations to rebrand their CRM system with their domain name. Right now, this feature is in its early access phase. Read this post for examples and details on how this feature can benefit your business.
  • Zoom Phone integration is now live in Zoho CRM. Seamlessly engage with prospects and customers, with instant access to relevant information. Create call records effortlessly for incoming and outgoing Zoom Phone calls. Learn more in this post.

Meetups:


Q2 Meetups across the Globe! Don't miss out on our upcoming events in CanadaANZUSIndia, and APAC regions. Level up your CRM knowledge with our curated agendas. Register now in your respective regions to secure your spot and join us for these engaging sessions.

Focus Group Webinar:

During May, we conducted Focus Group Webinars on the Zoho CRM Mobile App and, the various dashboards components in Zoho CRM. If you missed out on attending the webinar, no worries! We've got you covered. Access the recordings right here in this post and catch up on all the valuable insights shared. 


Useful discussion:

  •  @Hugh Marshall  solution effectively automates the collection of documents from Contacts, the creation of verification tasks, and updating of stages in a related Deal record. The integration between Zoho CRM and Zoho Forms makes it a seamless and perfect solution for @Paulo Guanaes's requirements.
  •  Consider @Haiku Technical Support's solution for creating a related list in the Contacts module to handle multiple leads. However, be mindful of the potential issues with duplicates, as subtly highlighted by @Michael Trow .
  •  Check out the link shared by @Pheranda to learn the process of setting up email notifications for new leads.
  •  We've addressed the requirement for threaded conversations in the Notes section of Zoho CRM by creating a free Marketplace Extension. This extension, developed by Zoho, enhances user collaboration within your organization. Check @Pheranda's comments for more details on how to use this extension and improve collaboration in Zoho CRM.
  •  Check out this informative conversation that explores the calculation of response times in Zoho CRM while excluding non-business hours and days.
  •  @Abhishek's response provides a detailed use-case scenario that highlights the effective utilization of Blueprints in Zoho CRM. Learn more.

Functions:

  • Check out the code shared in this post to fetch the incoming emails using Deluge.
  •  Did you know that you can customize the names of your Deal records in Zoho CRM automatically using Functions? Check this conversation between @Ishu and @Molly Richardson on how to rename potentials by utilizing the field values.
  •  Check out the Function code shared by @Hugh Marshall on how to calculate the average of fields and populate the accurate value into another field.

Dev's corner:

  •  Looking to enhance your development skills? Keep a tab on the Zoho CRM Developer Series, tailored for developers. Start with the first post, an introduction to Client Scripts.
  •  Want to know how to update automatically and view the number of times a task is revised? Check @Praveen's code to find out.
  •  Check out @Athul P 's comment for a clear explanation of the API credit system and Integration task credits.

Kaizen:

  •  (Kaizen #85) - Learn how to perform Record Operations with sample codes in this post. Read more for detailed information on getting started with your SDK journey.
  •   (Kaizen #86) - Discover new use cases and expand your horizons with additional examples in Record and Send Mail Operations. Read more for further information.
  •   (Kaizen # 87) - Learn how to handle multi-user lookup fields in API. Read more for detailed information.



Thanks for taking the time to read this month's round-up. Keep tabs on the digest every month for the latest ideas and discussions. Stay tuned and engage in the forums to be included in the next month's digest. Have a wonderful month!

 

SEE ALSO

>Previous month's digest






                            Zoho Desk Resources

                            • Desk Community Learning Series


                            • Digest


                            • Functions


                            • Meetups


                            • Kbase


                            • Resources


                            • Glossary


                            • Desk Marketplace


                            • MVP Corner


                            • Word of the Day



                                Zoho Marketing Automation
                                        • Sticky Posts

                                        • ZUG (Zoho User Group) In-person Meetups - Learn, Share, and Discuss All Things Zoho

                                          Hi, We hope you are all doing well. We are excited to announce the second leg of our in-person Zoho User Group (ZUG) meetups in your region. A quick update: Our first leg of meetups in 2024 reached completion, and Zoho experts had the opportunity to meet
                                        • Tip #35 - On using Kanban View in Zoho CRM

                                          Hi folks,  It's that time of the week again, and I am back with a quick tip about using Kanban View in Zoho CRM. If you think you missed any of our previous weeks' tips, you can read them here.  Tip #35 - On using Kanban View in Zoho CRM You deal with so many records in CRM every single day! When you click open each module in Zoho CRM, you have hundreds of records, each in various stages of your sales pipeline. Wouldn't it be cool if you had them all sorted automatically without having to filter
                                        • ZUG (Zoho User Group) In-person Meetups - Learn, share and discuss all things Zoho

                                          Hi, Hope you all are well. We're excited to announce our second leg of in-person Zoho User Group (ZUG) meetups in your region. A quick update - Our first leg of meetups in 2024 progressed and reached completion smoothly, where Zoho experts had the opportunity
                                        • ZUG (Zoho User Group) In-person Meetups - Learn, share and discuss all things Zoho

                                          A big warm hello to the Zoho Community, and Happy new year to all of you! We're thrilled to let you know that our ZUG Meetups for 2024 have almost begun, and we can't wait for you to be a part of them. We have some interesting topics in store for this
                                        • Cloning Email Templates across modules in Zoho CRM.

                                          The option of cloning email templates across modules has been a long standing feature request from the Community. Thank you all for being so patient with us. We are happy to inform you all that this enhancement has been rolled out. Just in case you haven't noticed it already, cloning email templates is possible now! Cloning is useful because it cuts down the hassle of having to create the same email templates again for different modules. Here are the steps: Navigate to Settings---> Customization--->Templates


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