ZOHO CRM PhoneBridge - phone number formatting exception needed
I have recently setup my RingCentral account with both Zoho CRM and Recruit. I have noticed that the business card view does not display when calling or receiving a call from a record in either application - WHEN, the formatting of the phone numbers does not align perfectly.
Whereas there might be dashes between a listed phone number in ZOHO (e.g. xxx-xxx-xxxx), if the caller ID from the RingCentral system does not include that formatting (even with the same number), the zoho integration does not recognize the number.
Is there a way to have the PhoneBridge ignore phone number formatting?