Hi,

I have this document that explains how to use workflow rules for emails, but the features explained in the document are not available in reality. I can only use the trigger " email received", and the actions create record or assign task. (Screenshot 104).

For you information, I got the document from this link : https://www.zoho.com/crm/help/early-access-features.html?crmprod=1. 

I understand that this might not have been released publicly. If so, could you please give me early access? We need some of these features now and would gladly give feedbacks.

Thank you!