I've created a webform using Zoho Forms and it is integrated with
Zoho CRM. The integration between the application is working. However,
the workflow I created in the CRM isn't working. I set a workflow rule
with 3 conditions. If a package is XYZ, then instantly send a email
associated with XYZ. So from a workflow perspective, I want the flow to
do the following.
Prospect created > Based on the package > Email template about that package is sent
Clearly, there is a step that I'm missing. Please help. I need to complete this task by Monday (June 20th).