1) I'm just getting started with setting up Zoho Desk. What are the advantages / disadvantages for creating forms in Zoho Forms and using them to create tickets in Zoho Desk vs just utilizing the Desk Advanced Web Form?

2) Regarding the Zoho Desk Advanced Web Form, can I include other fields for the user to complete before submitting the form?  The fields currently available seem very limited.

So far I'm loving Zoho but a bit overwhelmed with the variety of ways I can use the cross-over features effectively.