Good evening.

My name is William and I'm a Support Manager at my company, where we use Zoho Desk integrated with Atlassian's Jira.

Everything was working perfectly fine until earlier today - my agents could open Issues on Jira from Tickets on Zoho Desk normally but now we're seeing the message: "Something went awry in the Issue's property fields. Please recheck and try again." as in the printscreen attached.

I have made no changes in Jira (and we use a Server Version, therefore it will only update when we want) and I just couldn't find that message nowhere in Zoho's Community, Documentation nor Google. It seems I'm the very first one to ever see it.

Can you guys please help me check what must I do to fix this?