Zoho Desk and Zoho CRM Account and Contact data duplication
We use Zoho Desk for tracking of customer support tickets. Within Zoho desk we have existing customer Accounts and their associated Contacts (customer names). We also use Zoho CRM for Sales and Marketing. Within the CRM we have our existing customer Accounts and Names as well as prospective/Leads.
How can we maintain one record of our customer Accounts and Contacts and any updates are synchronize across these two modules. We do not want to maintain the data in both modules. In a perfect world the contact information would be keyed in the CRM and then it would be pushed over to ZOHO Desk and visa versa.