Zoho Desk and Zoho People Integration - is it possible in order to alert whether an agent is available

Zoho Desk and Zoho People Integration - is it possible in order to alert whether an agent is available

Hi,

We use Zoho People for our employees to log absence (Paid Time Off etc).  I was wondering if it was possible that this information can be shared in to Zoho Desk, so that when allocating a ticket to an agent, if they are on leave there is an onscreen warning?

Interested if this can be done, or if other have come up with workarounds to this?

Thanks
Paul

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