Hello everyone!

We are excited to introduce new enhancements and features on the Zoho Desk mobile app. Let us take a look at what's new.

Right-to-Left (RTL) support is now available across the Zoho Desk mobile app for Arabic and Hebrew languages. The screen transitions, tab navigation, text alignment, icon placement, list views, buttons, and action menus now automatically adapt based on the language selected in the app.

We have introduced an option to send broadcast WhatsApp messages to the ticket contacts through mass actions. This feature allows you to send messages to multiple ticket contacts at once.

We have brought in support for a comprehensive suite of subtabs—including Activities, Ticket Interaction, Tickets, Time Entry, Happiness Rating, Accounts, Products, Attachments, Comments, and Custom Subtabs—ensuring that you have the same depth of information on the mobile app as you have on the web.

Now you can view activities, detailed ticket histories with clickable IDs, and track billable vs. non-billable hours directly within the Contact or Account. 

This update allows you to associate new accounts or contacts, view linked products and access custom module records associated to a Contact/Account.

Please update the app to the latest version directly from the App Store/ Play Store or using the links given below:

Do try out the features and write to us at desk@zohomobile.com or submit feedback(Zoho Desk app > Settings > Feedback) within the app. We'll be happy to hear from you.

Regards,

Sneha