Zoho Desk API - Send Reply to CUSTOMERPORTAL
Hello!
I'll try to send a reply to Customer Portal, But the response is 500 (INTERNAL_SERVER_ERROR in service response).
- {"Error":"{\"errorCode\":\"INTERNAL_SERVER_ERROR\",\"message\":\"An internal server error occurred while performing this operation.\"}"}
Post Object:
- {
- "channel": "CUSTOMERPORTAL",
- "attachmentIds": [],
- "to": "user@domain.com.br",
- "fromEmailAddress": "user@zohosupport.com",
- "contentType": "html",
- "content": "HTML Content",
- "isForward": "true"
- }
Reply in Emails works, but not register on Customer Portal.
Thanks in advance.
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