Hello All, 

As Apple has unveiled iOS14, we have brought in support for some notable features which will help you in providing a better customer experience.

Below are the features that are covered in the latest version of the app (v2.5.1):

Widgets: Widgets are customizable extensions that can be added to your home screen that keeps you updated on important activities and information.

Agents can now keep an eye on the metrics they care about, without having to open the app every time.

Siri has become compact. We’ve made the best use of the latest updates to Siri, and enriched Siri’s ticket list to provide as much context as possible without even touching your phone.

You can get Siri to perform actions in Zoho Desk app, such as 'My open tickets' or 'Add comment' etc.

Scribble in iPad:

Regards,