Zoho Desk app update - Reply via email option for IM tickets
Hello, everyone!
We're excited to introduce the 'Reply via Email' option for IM tickets, in the latest version of the Zoho Desk Android(v2.7.4) and iOS(2.9.5) app update. You can now respond to IM-based tickets via email within the mobile app. This feature empowers agents to handle conversations more efficiently, especially when email communication is the preferred or required method.
By seamlessly connecting IM and email, it ensures a unified support experience, maintaining context continuity across both channels.
iOS:
iOS:
Android:
Please update the app to the latest version directly from the App Store/ Play Store or using the links given below:
Should you need any assistance, please write to us at desk@zohomobile.com or submit feedback(go on to the app settings > select 'Feedback') within the app and we'll get right back to you.
Have a nice day!
Regards,
Sneha