Hello everyone,

We are happy to announce that we have adopted the ASAP SDK for Flutter apps, a highly preferred framework for mobile application development. 

Businesses have realized the critical importance of attracting customers through mobile channels, leading them to prioritize the development of mobile apps. Frameworks play a vital role in making mobile app development more efficient and less time-consuming for developers. By utilizing frameworks, developers can save time, reduce the need to write code from scratch, and ensure app consistency across different platforms.

Popular frameworks have made mobile app development more accessible. However, attracting consumers remains a crucial aspect and customer support serves as a bridge between end users and mobile app developers.

To streamline the customer service journey, we have developed ASAP SDK, an in-app solution for mobile apps. Our goal is to facilitate immediate customer assistance right within your mobile app, eliminating the need to navigate to a separate page for support. With the ASAP SDK, we aim to optimize both customer happiness and agent workloads.

What led us to adopt the ASAP SDK for Flutter?

According to the 2023 survey by Statista referenced below, React Native and Flutter have emerged as the top choices for mobile app development. These two frameworks have gained significant popularity among developers due to their native-like performance capabilities and cross-platform compatibility options, which save money and time.

The ASAP SDK is now available for Flutter. We have already introduced it for the React Native platform.

Flutter developers can enhance their app's support system and create exceptional support experiences by incorporating the functionalities offered by the ASAP SDK.

Breeze through the integration without any hitch 

The ASAP SDK provides easy-to-use code snippets that "effortlessly integrate Help Center Components" with your Flutter application, including the following:

• Knowledge Base: Provide users with easy access to articles and FAQs, enabling them to find answers to their questions efficiently.
  
• Community: Promote a collaborative environment where end users can engage with each other, share experiences, and provide mutual support.
  
• Tickets: Optimize customer support by effectively managing and tracking end-user requests through efficient ticketing systems.
  
• Live Chat and Bot (Zia and Guided Conversations): Enable real-time communication with end users through live chat functionality. Plus, leverage the power of intelligent bots, like Zia and GC, to automate responses and enhance user experiences.
  

Maintain consistent branding 

Use the ASAP SDK's "Theme Customization" to seamlessly integrate customized theme types with your Flutter application. With this feature, you can easily customize theme colors and align the app's appearance with your brand's identity. Keep UI consistent throughout your app, enhancing user satisfaction and brand recognition.

Keep customers in the know 

• Ticket priority update: Whenever the priority of an end user's ticket changes, trigger a push notification to update them.
• Ticket status update: Send push notifications to end users when the status of their ticket changes.
• Agent's reply to a ticket: When an agent responds to an end user's question or request, send a push notification about the response. This ensures quick communication and enhances user satisfaction.
• Agent's public comment: If an agent leaves a public comment on a ticket relevant to the end user, dispatch a push notification. This keeps the end user informed about any additional information or updates related to their request.
• Agent's response to Live Chat: During a Live Chat session, send a push notification to the end user as soon as an agent responds to their message.
  

Extending helping hands to ensure security 

Sneak peek