I would like to suggest an improvement for Zoho Desk regarding the Auto-Height-Resizing for Description field on the “Create a Ticket” page. It would be highly beneficial if the editor supported auto-resize functionality, allowing it to adjust dynamically to fit the content.

Currently, the textarea height is too small, requiring constant scrolling while typing.

At present, the height of .zd_v2-texteditor-large .KB_Editor is fixed using --zd_size270, which equals calc((270/1) * 1px). In my opinion, this is insufficient.

.zd_v2-texteditor-large .KB_Editor {    min-height: var(--zd_size270); }
desk/agent/css/dot......ltr.css

It would be beneficial to allow an increased or flexible height. For example, enabling automatic height adjustment based on the content would greatly improve usability, similar to the following examples:

https://ckeditor.com/ckeditor-5/demo/feature-rich/
https://www.tiny.cloud/docs/tinymce/latest/full-featured-premium-demo/

This would allow the editor to expand and contract dynamically according to the amount of content.