Zoho Desk Community Digest - June 2020

Zoho Desk Community Digest - June 2020



New Features of the Month

  • Now Contact account multi-mapping option is available for all themes. Previously, this was option was only available for Elegant theme.

  • Croatian and Slovenian languages have been added for Help Center

 

Marketplace Updates


Other Enhancements

  • In your community, you will now be able to add a "Vote" option for the topics added under "Idea" topic type. This option is available in list view and detailed view as well.

  • In the Knowledge Base root category list page, you now can see two tabs names "Inactive" and "Active" for quickly skimming through articles in each of these categories.

  • New ticket-creation web widget for ASAP

 

Important Community Discussions

  • Turn off ability to share knowledge base articles with social networks >>

  • Turn off automatic portal invitation >>

 

Community learning series  

 

Articles we are reading

  • Managers can make or break employee engagement.  Read more




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                                          Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next

                                        • Deprecation of older versions of ASAP Mobile SDK | Zoho Desk

                                          Hello, everyone.    Greetings from Zoho Desk ASAP!   In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions

                                        • Zoho Desk: Scheduled Maintenance on 8 August 2021

                                          Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect


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