Zoho Desk Community Digest - June 2021

Zoho Desk Community Digest - June 2021

Product Enhancements

• Added a "Discard" option to the Article List and Article Detailed view page. You can also view the time that the article was last modified in the Article List view.
  
• Added Telugu to the list of languages supported in the multilingual knowledge base.
  
• Going forward, the login time of the end user in the help center will be captured and displayed in the user detail page.
  

 

Important Community Discussions

• Round Robin: Incoming tickets when agent queues are full >>
  
• Preparatory changes to the Ticket ID field type >>