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It is great to see the new Zoho Desk custom module feature, thanks for this enhancement.

My questions is that if there is a same custom module in Zoho CRM, can I map that custom module from Zoho CRM to Zoho Desk? Just like account/contact/product, the new custom module I would like to have is "Asset" /Installed Products,  which I have in Zoho CRM now and would like to map it to Zoho Desk.

Thanks.
Best Regards,
Sharon Li
Cincom System

5 users have this question.
14 Replies
  • 11 months ago

Hi, Sharon.

Thank you for exploring the new Custom Module functionality in Zoho Desk. Currently, we do not support synchronization between Custom Modules in Zoho Desk and Zoho CRM. However, this feature is in our roadmap, and we plan to implement it during the next phase of enhancements.


Regards,
Ash | Zoho Desk

  • 11 months ago

Thanks for the update. Looking forward to seeing the synchronization feature for custom modules from Zoho CRM and Zoho Desk.

  • 11 months ago

Sure, Sharon. We will keep this post updated.


Regards,
Ash | Zoho Desk

  • 10 months ago

I'd like to do the same. Any updates on this? If not, any ETA?

  • 10 months ago

No updates yet, Oktavia. Sorry.


Regards,
Ash | Zoho Desk

  • 10 months ago

Same here - I like to have my Custom module (linked to Contact record) in ZCRM sync with ZDesk and showcase information there. Any ETA for the sync of custom modules from CRM to Desk?

  • 10 months ago

No ETA for now, Pradhan, Sorry. 


Regards,
Ash | Zoho Desk

  • 6 months ago

any update on the ETA on connecting a CRM customer Module with a Desk module? 

Hi

,

No firm ETA just yet, but we can tackle this with Custom Functions. Shoot us an email at support@zohodesk.com with the complete use case, and we’ll take it from there.

Cheers,
Shivani | Zoho Desk

  • 4 months ago

Hi 

We would like to have this feature aswell. Du you have e eta? 

  • 4 months ago

Unfortunately, there’s no update on the ETA yet, @ppa.


Regards,
Ash | Zoho Desk

  • 4 months ago

Can we get the script? 

Hi

,

Just shoot us an email at support@zohodesk.com with the module names you’d like to sync across the app, and we’ll tailor a function for you.
 
Regards,
Shivani | Zoho Desk

Hi Everyone,

Exciting news! We’re launching a custom-built extension to seamlessly sync custom modules between Zoho Desk and Zoho CRM. While native integration posed challenges, this solution effectively bridges the gap!

Currently in beta, this private extension supports one-way sync, transferring CRM module data into Desk. Due to technical constraints (like data looping), two-way sync isn’t available just yet.

Key Features:

  • Prevents duplicates by checking existing records (e.g., matching email addresses).
  • Offers customizable field mappings for accurate data transfer.

Interested in giving it a go? Drop us a line at support@zohodesk.com, and we’ll get it enabled for your portal!

Cheers,
Shivani | Zoho Desk

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