This should be a straight forward extension, but I would be interesting in understanding the steps:
- Extension loaded into desk.ticket.detail.subtab - "View Quotes"
- User views Ticket (#10000)
- Extension Queries Zoho CRM and find Deals where the custom field (Ticket-ID) matches #10000. I now have the dealId
- Extension QueriesZoho CRM and get a collection of Quotes associated with dealId
- Display a table of the relevant quotes associated with the Deal, and thus the Ticket
I have a sample extension working, menu option and the desk.ticket.detail.subtab is displaying the page.
What should be my next course of action? Or next steps?
Do I create a connection in Sigma for Zoho CRM?
(When i try, I receive an error)