Zoho Desk Functionality Questions...
Hello, before my business invests in Zoho Desk, I have a list of a few features that I'm hoping Zoho Desk can achieve.
If anyone has experience with the following features and can let me know if they can be done, I would really appreciate it!
Thanks in advance!
1. If a ticket is left open for more than 24-48 hrs:
- Can Zoho automatically send an email, saying the ticket will close at XXXX time?
- If the ticket is still open after XXXX time, can Zoho automatically close the ticket and send an email alerting the customer that the ticket was closed?
- Once the ticket has been automatically closed, can Zoho automatically send a customer satisfaction survey email?
2. When a ticket is manually closed by a technician:
- Can Zoho automatically send an email that it was closed?
- Can Zoho automatically send a customer satisfaction survey email?
3. We have multiple businesses (brands) filtering into one sales and tech support group, so anonymity is important:
- With Zoho do we have the ability to email knowledge base docs, forms, tickets, etc. to customers from the appropriate brand, with no mention of our other brands?