• Better visibility: Track task details, such as assignee and status, to monitor progress easily.
  

Integrating Zoho Desk with Qntrl

• Selecting a Qntrl account and linking it with the Desk account.
• Selecting the specific departments and profiles in Desk that can sync with the Qntrl board. This ensures that only the appropriate users have access to sensitive information.
  
  
  
• Mapping the departments in the desk with the respective Qntrl boards. This ensures that the agents have access to the relevant information and can plan their tasks accordingly; it also enhances communication and collaboration.
  
  
  
• Adding Qntrl cards from a ticket. The Qntrl extension is displayed as a widget on the ticket detail page. Agents can use it to link the ticket to an existing Qntrl card or create a new card directly.
  
  

While adding the card the agent must provide the requirement in the given fields and associate it to an appropriate Qntrl board. 

The image below shows how the card created from Desk is visualized in the Qntrl board.

Below, you can see the blueprint applied to the Qntrl process by the operations team that manages its process through Qntrl.

Updates made to the card are automatically reflected in the left pane in the ticket detail view page, such as:

• Adding comments
• Updating the assignee
• Modifying the due date or status