Hello everyone!

We have introduced a Filter option in the ticket module to help you to refine the ticket listing based on specific criteria.

You can now create and edit saved filters to easily manage frequently used filter configurations and access them quickly.

You can now view the complete timeline of tickets submitted by customers from the Ticket Details page. Tickets are listed based on the account to which the contact belongs.

Please update the app to the latest version directly from the App Store or using the links given below:

Do try out the features and write to us at desk@zohomobile.com or submit feedback(Zoho Desk app > Settings > Feedback) within the app. We'll be happy to hear from you.

Regards,

Sneha