Zoho Desk | Multi-brand Help Center | individual access settings per customer

Zoho Desk | Multi-brand Help Center | individual access settings per customer

Hello,

we intend to set up two independent help center portals to allow customers individual access to the respective portal or both portals. This decision is based on the need to provide customers with differentiated access to the ticket area and the knowledge base.

This means that
  1. customer A can only access tickets
  2. customer B can only access the knowledge base
  3. while customer C can use both tickets and the knowledge base
Based on my current knowledge, implementing two separate portals seems to be the only solution to implement these customer-specific permissions.

Question: Is it absolutely necessary to set up two separate portals due to our specific requirements, or are there alternative solutions?

Regards,
Sven