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Dear Vaidehee Joshi, I'm happy to hear about the integration. However, unfortunately, there is no possibility to sync Zoho Desk "product category" with Zoho Inventory "categories" at this moment. Zoho Inventory "categories" does not show up in the list.
Great,
SO if i sell support by the hour. And my customer has bought a subscription plan with 10 hours; I will be able in Desk to see how many hours of support the customer has already consumed ? Then my support agent will know if they can take a ticket or not depending on the time leftover on the customer subscription plan ?
Am i right ?
Or do i need to have a custom field created in DESK which will aggregate time per customer per subscription plan ?
Before you start adding extras like pre paid, I think the contracts module needs to be taken out of settings and added as a standard module to be allowed via security settings, so staff who do not need access to settings, but handle contracts, can setup them up and view them. Allow contracts to be available in reports and exposed to Zoho Analytics. The contracts module is a nightmare to handle at the moment.
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Hey Marco!
You can now sync "Categories" field from Zoho Inventory under the Field Mapping section.
Regards,
Ash | Zoho Desk