Hi Desk Team,

When creating a Support Plan, it would be great to have an option under Plan Type for Time Based Plan. This would be based on the number of work logs created for a customer account.

It's very common to offer a support contract which has a limited number of hours. Over that threshold the customer does not receive more support or they are billed at a higher rate.

If this was introduced, it would be important for an agent to know how many hours are remaining on the support contract for a customer while creating and managing tickets.

Thanks for considering my feature request.

Regards,

Ashley