Zoho Desk - Ticket Reminder

Zoho Desk - Ticket Reminder

Hello,

I wanna create an alert in Zoho Desk that if a ticket is open, notify the ticket owner after the ticket is first assigned. Reminder mail notifications should be sent after 18 hours, 24 hours, 36 hours, and 48 hours.

I tried to create an alert according to my condition on the setup page, but when I try to select the person to whom the mail notification will be sent, there is no option such as "Send to Ticket Owner", I have to choose a specific person.

In this case, what should I do? I would be glad if you help.

Regards,