Zoho Desk View Open Tickets and Open Shared Tickets
Hi,
I would like to create a custom view so that an agent can view all the open tickets he has access to, including the shared tickets created by a different department.
Currently my team has to swich between two views (Open Tickets and Shared Open Tickets). Sometimes my team loses sight over a shared ticket.
It would be great to include the Shared Open Tickets in the Open Tickets view (or a new view).
If I build a custom view with filter criteria: Status Is OPEN, only the tickets of the department of the agent are shown (not the shared tickets).
Am I missing something? Or is there a workaround?
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