I am trying to evaluate whether Zoho Desk, part of Zoho One, is fit for my Case Management client case.

More precisely, when managing a ticket for a client, there might be a dozen third parties involved, apart from the client themselves.

I was thinking of creating these third parties in Zoho CRM (in tab Vendors), then maybe use that list from within Zoho Desk to send an email to a vendor for example, or get an overview of all the parties involved in a single ticket.

Is this possible with Zoho One?

As Case Management is the principal need for my client, this will be a crucial point in my decision to use Zoho One as the main foundation for this project.

Many thanks for your help