What are the benefits of text-to-speech?

Accessibility for visually impaired people: Text-to-speech is vital for individuals with visual impairments. It allows them to access various digital content, from websites to e-books and other documents.

Language learning: Text-to-speech is a valuable resource for language learners. It helps them with pronunciation, comprehension, and language practice by providing an accurate audio version of their content.

Hands-free access: Hearing, rather than reading, makes it safer and more convenient to consume information while multitasking or on the go.

Customer support: Many companies use text-to-speech in their customer support systems to provide accessible responses and information, helping agents assist users efficiently.

Virtual assistants: Programs like Siri, Alexa, and Google Assistant use text-to-speech to interact with users. They can answer questions, provide information, and execute various tasks, making them a part of everyday life for many people.

Why should you integrate text-to-speech with your knowledge base?

Text-to-speech becomes even more powerful when integrated with a knowledge base. It enhances the reach, accessibility, and user experience of your content. It's a valuable tool for modernizing knowledge management systems and ensuring that information is readily accessible to a diverse user base.

Benefits of adding text-to-speech to your internal help desk or customer support articles include:

Enriched accessibility: Text-to-speech makes your knowledge base content accessible to a broader audience, including those with visual impairments, learning disabilities, or language barriers.

Enhanced user experience: Users can consume knowledge base articles through audio, which can be more engaging and convenient, especially for those who prefer listening to content while multitasking or on the go.

Diversified reach: Text-to-speech enables your knowledge base to reach a global audience by enabling users to access content in multiple languages and dialects.

24/7 availability: Text-to-speech can provide information and support to users around the clock when integrated with Knowledge Base, ensuring that help is always available.

Personalization: Text-to-speech systems can be customized to allow users to choose their preferred voices and adjust speech rates, tailoring the experience to individual needs and preferences.

How does text-to-speech make reading more accessible?

Text-to-speech is a type of assistive technology that can read digital text aloud. It’s sometimes called read-aloud technology.

We adopted the ASAP SDK's text-to-speech feature for React Native and Flutter apps.

ASAP help widget's text-to-speech options

• Play: Start the article narration.

• Speed control: As you begin listening to the narration, you can adjust the speed to make sure you don't miss anything.

• Pause: You can easily stop and finish listening later.

• Stop: Cease the text-to-speech narration anytime so you can focus on what's important at the moment.

The wait is finally over; try it now!

Watch this space for more exciting ASAP enhancements and feature updates!

Cheers,

Kavya Rao

The Zoho Desk Team