Welcome to Portal
Hi All,
Instant
Messaging has become one of the most popular tools for delivering
customer support. One of the most simple, practical features we've built
into Zoho Desk's IM module is the ability to set a user's status to
online or offline.
We've added more options to make it easier to manage in-app notification settings.
This enhancement adds a Mute sounds button to the user's profile, turning off all notifications. When the button is clicked again (Unmute), the original notification settings are restored.
Mute
is a friendly way for agents to temporarily silence notifications so
they can focus on a specific customer or task. When you mute a chat, you
will not receive any audio notifications.
Watch this space for more exciting Instant Messaging updates!
Regards,
Kavya Rao
The Zoho Desk Team
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