Starting May 29, 2023, all newly-created Authentication Template messages must include a one-time password (OTP) button.
Note: This functionality will go into effect for India-based users (IN DC) later this year.
enable businesses to authenticate users with one-time pass-codes
(usually 4-8 digit alphanumeric codes), typically at significant stages
of the login process (such as account recovery).
Suppose your business offers users the option to receive one-time passwords or verification codes via WhatsApp Business. Then, beginning May 29, 2023, you must use an Authentication Template with a one-time password button to deliver the password or code.
Authentication Templates must include either a copy code or a one-tap autofill button.
Watch this space for upcoming feature updates.
The Zoho Desk Team
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