Appreciate any feedback..
We recently migrated over to zoho for CRM and email about 2 weeks ago.
We recognized during the first week that we were experiencing issues of not being able to read emails between our only 2 users. Basically we have been unable to email customers because of this for a week. Using exchange most of my career and Google for some time, email always just works :)
Bottom line is i am paying for email. I cannot email. This is a major issue. I don't care how many users i have.
In this scenario, i expect support to either:
- Provide a prompt resolution
- Provide a short term workaround
- Provide an estimate for completion
I'm pretty easy going and amiable, but being asked to have patience is not exactly my top choice
Should i expect many issues while using zoho's email ?
Should i expect this level of support when i have issues ?
Should i simply revert back to Gmail to avoid this ?
Looking for others experience using the product..
thanks!