ZOHO "From" Emails within Templates

ZOHO "From" Emails within Templates

If logged in under a separate user, when sending a template using a different name it appears as that users email and not as their actual name. ie  Mary Jo sends an email, and switches the from field to her manager "Joe Smith." In the FROM field it reads jsmith2323 instead of from Joe Smith. When an email is sent from Joe, while he is logged in, there is no problem. How does one fix this so all emails are uniform in who they are sent from/replied to, and have it not be an email address, but a name?

Please let me know ASAP!

Thank you