In the past 30 days or so I have experienced multiple issues caused by slowdowns in the Zoho backend.  These issues are never shown or reflected on status.zoho.com and it is only after spending a significant amount of time with your support team that they find out / admit that it is in fact a Zoho backend issue / slowdown.

When asked what the corrective action is/was or how this can be prevented in the future, I am only told that the issue should not happen regularly.  So, I interpret that as Zoho telling me that they expect to have these slowdowns and issues and I just need to deal with it.  This doesn’t seem like the type of service that Zoho represents as having.

I need help with this matter.  My sales team was virtually inoperative this morning for several hours because of the issues we had.