Hi Zoho team and community,

My Zoho Mail account has been blocked due to outgoing email activity that was detected as spam or unusual sending behavior. The root cause was a malware infection on my computer, which compromised several of my accounts, including Zoho Mail, and used them to send mass emails without my knowledge.

I have already taken the following actions to secure my environment and account:

• Removed the malware from my computer and other devices with a full antivirus scan.

• Changed my Zoho account password to a much stronger and unique one.

• Enabled two-factor authentication (2FA) and signed out of all active sessions.

I have emailed support@zohomail.com and my email address admin@sangreview.com, to request that my account be unblocked, but I have not received any response or resolution. I rely on this account for my daily communications, and I fully understand and respect Zoho Mail's User Policy, including restrictions on bulk and promotional emails.

At this point, I would like to kindly ask the Zoho team to:

• Review my account and the related logs considering that the malicious activity was caused by malware.

• Unblock my account (including outgoing mail) so that I can use Zoho Mail normally again.

• Let me know if there are any additional steps or verification required from my side.

I am willing to provide any additional evidence (logs, screenshots, timestamps, IP addresses) to prove that the malware has been removed and that my account has been secured.

Thank you very much for your help and support.